Seasonal Spa Supervisor

Department: SpaDirect Report: Director of SpaPurpose: To ensure smooth daily operations and exceptional guest experience while acting as a vital link between management, staff, and guests. Overseeing front desk, scheduling, cleanliness, and service quality, ultimately contributing to the spa's financial goals and reputation.OverviewAn elegant coastal escape with a laid-back spirit, The Sanderling, located in Duck, North Carolina, is the region’s only full-service resort. With its unparalleled views of the Currituck Sound and the Atlantic Seaboard, the completely revitalized property is the new gold standard for Outer Banks vacationing. From its sophisticated redesigned guest rooms, suites and residences to its casual and elevated restaurants, wellness facilities and awe-inspiring grounds, The Sanderling offers guests more ways to relax and reconnect than ever before.The primary responsibility of the Spa Supervisor is to ensure smooth daily operations and exceptional guest experience. The right candidate will have a strong background in customer service with exceptional communication skills and phone etiquette. Typical schedule is Wednesday through Sunday.Job SummaryWorks with Spa Director to oversee the front desk staff and spa therapistsProvides a warm introduction to spa guestsReserves and confirms spa appointmentsUnderstands the basics of the spa menu and products to communicate knowledgeably with guestsAssist guests with use of lockers and amenitiesExecutes the standard of the spa in the set-up of amenities and décorCompletes hourly walkthrough and recovery of spaActs as the main point of contact for groups and bridal partiesAddresses client needs, resolves complaints, and ensures high levels of guest satisfaction and retentionBe diligent in maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, and back of house areasEnsure boutique and retail spaces are neat, organized, and fully stockedAct as a leader in the absence of the Spa Director and maintains established guidelinesAttend all scheduled meetings and training sessions.Demonstrate a team-focused attitude and encourage collaboration.Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.Essential Functions Of The JobAbility to move up and down stairs occasionallyAbility to move quickly based on guest needsAbility to bend, stretch, and reach frequently, including above headAbility to visibly survey areas clearly and inspect visual detailsAbility to communicate and exchange information effectivelyAbility to read, write, speak, and understand basic EnglishAbility to complete a satisfactory background checkAbility to perform assigned tasks, operate equipment, and complete job duties in a safe mannerAbility to work flexible hours based on business needs including midweek and weekend daysTechnology And Equipment UsedComputerPrinter/Copier/ScannerPoint of Sale Software/Ticket PrinterTime ClockBasic Cleaning Chemicals & Tools (mop/bucket, broom/dust pan, vacuum, sanitizers and rags)Working EnvironmentWork will primarily take place in a hotel resort and spa environment.Key Skills & Experience Required2+ years of experience in a guest facing customer service roleMust have experience in conflict resolution and de-escalationSpa or customer service management experience preferred but not requiredAvailable and willing to work flexible hours based on business needs including weekdays and weekends.Demonstrates strong communication, organizational, and problem-solving skills.Expresses sincere enthusiasm for the role and passion for providing the best customer experience possibleMust know how to prioritize, delegate, and respond in a timely fashion.Able to work under pressure, multi-task, and stay focused while maintaining hospitalityExcellent verbal communication skills, a clear speaking voice, and the ability to maintain a professional and positive tone at all times.Applicants must be neat, well-groomed, well-poised, and possess a pleasant voice and demeanor. Must be able to establish a rapport with our guests and customers, dealing with them in a warm, friendly, and courteous manner at all times.No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.