General Manager

The Hotel General Manager (GM) leads all aspects of the hotel's operations, ensuring financial success, guest satisfaction, and team development while upholding our mission, vision, and values. This hands-on leadership role requires a proactive, self-starting individual with 24/7 availability to ensure excellence across all departments.Responsibilities:• Perform administrative duties, such as payroll, bank deposits, and completing operational checklists.• Oversee daily operations, including room bookings, event planning, and maintenance.• Conduct daily check-ins with department teams and lead training meetings to uphold service standards.• Handle guest complaints and queries, promoting exceptional customer service.• Lead staff training meetings and ensure operational checklists and safety protocols are followed.Qualifications:• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Proficient in Microsoft Office; Excel, Word, Outlook, PowerPoint• High school diploma or general education degree (GED); OR one to three years related experience and/or training; OR equivalent combination of education and experience• Ability to read, write, analyze, and interpret business correspondence, general business periodicals, professional journals, technical procedures, or governmental regulations• Previous experience as a hotel manager, assistant manager, or hotel department manager required• Choice Hotel Experience and F&B ExperienceAbout Company:At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!