Scheduling/ Dispatch Coordinator
*Job description:*
About the Role:
We are seeking a reliable and organized Scheduling/ Dispatch Coordinator to support daily operations by answering phones, scheduling services, and assisting with administrative tasks. This position is the first point of contact for our customers and plays a key role in keeping our office and field crews running smoothly. The ideal candidate is professional, friendly, detail-oriented, positive, and comfortable handling a high volume of calls while multitasking in a fast-paced environment.
Key Responsibilities:
- Answer incoming phone calls in a professional and courteous manner
- Schedule service appointments and coordinate job calendars
- Gather customer information and accurately enter it into scheduling systems
- Communicate job details to field crews and management
- Return voicemails and follow up with customers as needed
- Assist with basic office and administrative tasks
- Maintain organized records, job files, and schedules
- Provide excellent customer service and represent the company professionally
Qualifications:
- Previous office, administrative, or customer service experience preferred
- Strong phone etiquette and communication skills
- Excellent organizational and time-management abilities
- Comfortable using computers, phones, and office software
- Ability to multitask and prioritize tasks
- Reliable, punctual, and detail-oriented
- Construction or service industry experience is a plus but not required
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Pay: $20.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person