Member Advocate

A company is looking for a Member Advocate to join their customer support team. Key Responsibilities Provide guidance on health insurance and employer benefits across multiple communication channels Assist new customers with onboarding and selecting appropriate health plans Help members navigate their care journey and address issues related to claims or provider referrals Required Qualifications Bachelor's degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred Bilingual in English and Spanish preferred but not required Some knowledge of healthcare and/or insurance benefits preferred Comfortable with remote work and modern web applications Entrepreneurial and adaptable to change in a startup environment