Lead Resource Manager

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The OlympicsPosition PurposeThe Lead Resource Manager supports the operational hub for the Lead Capability by aligning workforce demand, project priorities, and execution through effective resource coordination. This role manages scheduling, capacity tracking, reporting, staffing recommendations, hiring coordination, workforce planning, and onboarding support. The Lead Resource Manager helps identify staffing needs, communicate risks, resolve resourcing challenges, and ensure project teams have the right support at the right time.Key ResponsibilitiesResource Planning & Staffing ManagementSupport resource allocation across Lead projects, helping align skills, capacity, location, availability, and project needsPartner with project leaders, capability leaders, and cross-functional teams to forecast staffing demand and identify potential gapsTrack team utilization, capacity, competencies, resource locations, and allocation trendsProvide staffing recommendations that support efficiency, delivery outcomes, team health, and career development opportunitiesAssist with long-term and short-term resource planning across project-based, internal, and global needsHelp identify skill gaps, cross-training opportunities, and workforce readiness needs in partnership with Lead leadershipScheduling & Operational CoordinationMaintain team schedules, ensuring accuracy and alignment with project timelinesServe as a central point of contact for day-to-day resourcing needs across Lead and partner teamsCommunicate staffing plans, changes, priorities, and coverage needs clearly and consistentlyEnsure data integrity and quality assurance within the capacity planning tool (PSA), maintaining accuracy across all inputs and outputsCoordinate coverage planning for PTO, internal projects, competing priorities, and shifting project demandsLead or support recurring resourcing meetings, helping facilitate alignment, surface conflicts, and clarify next stepsProvide clear follow-up, action items, and discussion recaps from capacity and resource planning meetingsHiring Coordination & Workforce PlanningSupport hiring activity tracking and workforce planning processes across the Lead capabilityPartner with Lead leadership, People Business Partners, Talent Acquisition, and internal recruitment partners on open roles, hiring priorities, and staffing needsCoordinate hiring-related logistics, follow-ups, and communication to support an organized and consistent hiring processMaintain open role status, hiring pipeline updates, and related follow-up trackingPartner with internal recruitment and TAIT Force on freelance sourcing strategies, projections, and contingency planningHelp identify future hiring needs based on project demand, capacity trends, skill gaps, and business prioritiesOnboarding Coordination & Program SupportSupport a consistent onboarding experience for new Lead team membersCoordinate onboarding calendars, meetings, live sessions, office hours, materials, recordings, and follow-up tasksPartner with Competency Leaders and functional experts to align onboarding activities with role expectations, team needs, and performance objectivesMaintain onboarding resources and materials in internal systems, ensuring content is accurate, structured, and easy to navigateCoordinate handoffs from onboarding into ongoing training, enablement, and team integration activitiesTrack onboarding progress, feedback, and improvement opportunities to strengthen new hire readinessReporting & InsightsTrack and report on utilization, capacity, headcount, hiring activity, onboarding progress, and resource trendsProvide insights and recommendations to support decision-making, workforce planning, and prioritizationMaintain reporting cadences related to team performance, resource health, and workforce planningOwn team org charts, headcount tracking, allocation reporting, and competency-related reportingHelp ensure data integrity across resource planning and capacity tracking toolsCross-Functional PartnershipServe as a liaison between Lead and other departments for resource-related mattersBuild strong relationships across Finance, PMO, HR, Talent Acquisition, capability teams, Market leaders, and project teamsSupport broader operational initiatives that impact resource planning, hiring, onboarding, and deliveryPartner with internal stakeholders to align staffing recommendations with business priorities, project needs, and talent development goalsPromote a connected and inclusive TAIT group culture through clear communication, fair processes, and thoughtful coordinationEscalation & Issue ResolutionSupport the communication and resolution of staffing challenges, conflicts, constraints, or competing prioritiesHelp minimize project impact by facilitating timely follow-up on resourcing issuesSupport transparent processes for resourcing requests, prioritization, and conflict resolutionIdentify recurring challenges and provide recommendations to improve resourcing efficiency and team effectivenessCommunicate risks related to capacity, coverage, hiring gaps, or onboarding readinessLeadership & Administrative SupportSupport Lead leadership through coordination, communication, reporting, and administrative executionPrepare materials, reports, dashboards, and updates for leadership visibilitySupport team organization and operational effectivenessMaintain documentation, process consistency, and communication channelsContribute to improvements in resource management processes, tools, and operating rhythmsSuccess ProfileHighly organized with strong operational rigor and attention to detailAble to manage multiple priorities in a fast-paced, project-based environmentStrong stakeholder management and communication skillsComfortable working across teams, functions, and leadership levelsData-driven, with the ability to translate metrics into actionable insightsProactive problem-solver focused on efficiency and continuous improvementStrong follow-through and ability to manage complex moving piecesAble to balance business priorities, project needs, and team member experienceCollaborative, service-oriented, and effective at building trustComfortable supporting process development, change management, and operational improvementMinimum Qualifications4-year college degree preferred2+ years in entertainment preferred2+ years in management, resource coordination, project coordination, operations, HR, talent acquisition, onboarding, or related experienceExperience in a project-based, matrixed, or cross-functional environment preferredStrong proficiency with scheduling, reporting, resource planning, or workforce tracking tools preferredWorking Conditions and Physical EffortThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.).Work Conditions Of The Role AreWork conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises.Work environment involves some exposure to hazards or physical risks which require following basic safety precautions.Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location.TAIT BenefitsCompetitive medical, dental, and vision insurance plansHealth Savings Account (HSA) with employer contributions (HDHP plans)Flexible Spending Accounts (Medical & Dependent Care)Employer-paid life insurance with optional supplemental coverageEmployer-paid Short-term with optional long-term disability insurance401(k) retirement plan with company matchPaid parental leaveEmployee Assistance Program (EAP)Wellness stipendsVoluntary benefits (e.g., accident, critical illness)Paid vacation and 12 holidaysTAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.