Service Manager

Brief DescriptionJoin Fred Beans Automotive Group, voted Best Places to Work 7 years running andHealthiest Employers for 2021 and 2022!Fred Beans Automotive is growing and is looking to hire an experienced Service Manager at our Ford Store in Mechanicsburg!The Service Manager is responsible for customer sensitive, efficient and profitable operations ofthe dealership’s Service Department, handling customer relations, employee relations, andemployee satisfaction. The Service Manager will operate the department at maximumproduction; create a good work environment while properly managing the assets of thedepartment.Duties and responsibilities of the Service Manager will include, but are not limited to, thefollowing: Maximize stall utilization by staffing shop to its maximum level. Monitor Daily and Weekly Production objectives are set and met. Enforce compliance with the Service Quality Process. Counsel with and train ASMs. Conduct interviews and assist in staffing needs to keep shop and operations acapacity. Measure customer hours and maintenance vs. repair. Determine and maintain pricing for shop and Quick Lane services. Maintain &develop customer loyalty system. Supervise and monitor all direct mail and marketing efforts. Utilize CDK to create reports for Managers and Supervisors. Monitor and maintain bi-weekly group leader meetings. Advise and monitor for positive CSI Maintain the tracking system. Follow up and correct all complaints within 24 hours. Become familiar with and follow up with all manufacturer and aftermarketwarranty company policies and procedures. Establish and maintain productive relationships with the manufacturer’sdesignated warranty representatives and the representative of any aftermarketwarranty company with which the dealership conducts business. Monitor the use of special warranty programs for diagnosis time, straight timerepairs, etc. for abuse by the service sales and/or technical staff. Handle customer complaints that demand management’s attention tactfully,promptly and with genuine concern for the customer’s problems.What We Offer Company funded training and leadership programs to help you further yourcareer. (Our company spent over $600,000 training our staff last year) Great opportunities for advancement – We promote from within! Company funded health benefits Life, Disability, and Cancer Insurance Pet Insurance Company-matched 401(k) Paid Vacation and Personal time off Employee and Community discounts at over 150 vendors Referral Program Healthy Living Program Partnership with SoFi Parental Leave Volunteer Time OffRequirements necessary for the Service Manager position include, but are not limited,to the following; At least 3 years of Service Associate experience with an Automotive dealershipor Independent Repair Facility. Valid driver’s license Vocational training and licenses preferredFred Beans is an equal opportunity and veteran friendly employer