Operations Manager: Execution & Accountability

Operations Manager — Execution & AccountabilityMy Lineage | San Diego, CA (On-Site) | Full-Time$110,000 – $120,000 Base + Performance BonusABOUT MY LINEAGEMy Lineage is a heritage and research company helping families connect with their history through detailed research and heirloom-quality products.We operate across multiple channels, including direct-to-consumer, partnerships, and retail environments.Over the past year, we have built a structured operating system across:SOPsTicketing systemsKPIsCross-functional workflowsWe are now entering the next phase: Scaling execution with consistency, speed, and accountabilityTHE ROLEThis is not a traditional operations role. This is a high-accountability execution leadership role.You are responsible for: Ensuring the business executes exactly as planned, without exceptionYou will NOT:do the work yourselfoperate as a coordinatorYou WILL:ensure work is completed on timeenforce systems and processeshold individuals accountable to commitmentsmaintain high execution standards across the companyThis role exists to remove execution friction and ensure the business runs efficiently without constant leadership interventionWHAT YOU WILL OWN1. EXECUTION CONTROLYou will ensure that:Every task has a clear ownerEvery task has a deadlineEvery task has a defined outcomeYou will:track execution across all departmentsidentify delays immediatelyintervene when work is off trackensure nothing falls through the cracksIf something is not moving, you fix it2. ACCOUNTABILITY ENFORCEMENTThis is the core of the role.You will:enforce commitments across the teamaddress missed deadlines immediately and directlyidentify and resolve the root cause of execution failuresYou are comfortable:having direct conversationsholding people to standardsfollowing up until completionThis role requires enforcing outcomes, not just monitoring activity3. SYSTEM & PROCESS DISCIPLINEYou will ensure:SOPs are followed consistentlyticketing systems are used properlyworkflows are executed as designedYou will:identify breakdowns in systemscorrect inconsistenciesmaintain operational structure across teamsIf a system exists, it must be followed4. KPI TRACKING & OPERATIONAL VISIBILITYYou will own:KPI dashboards across departmentsweekly and monthly operational reportingvisibility into team performanceYou will ensure: Leadership always has a clear, accurate view of execution5. TEAM LEADERSHIPYou will lead a cross-functional team including:Customer ExperienceResearch & ProductionLogistics / WarehouseAdministrative SupportYou will:run structured weekly meetingsconduct biweekly 1:1s with direct reportsset clear prioritiesensure alignment across teamsYou drive performance through structure, clarity, and standards6. DECISION-MAKING & PROBLEM SOLVINGYou will:make day-to-day operational decisionsresolve issues across teams quicklydetermine when to act vs escalateYou operate with:speedclaritysound judgmentProblems are solved quickly, not allowed to sitWHAT SUCCESS LOOKS LIKE (60–90 DAYS)Within your first 60–90 days:All work is clearly tracked and assignedDeadlines are consistently metExecution becomes predictable and reliableSOPs and systems are followed across teamsKPIs are visible and accurateLeadership is no longer chasing executionIssues are identified early and resolved quicklyThe business runs more smoothly, with less friction and higher accountabilityWHO THIS ROLE IS FORYou will thrive in this role if you:are highly disciplined and structuredhold yourself and others to high standardscommunicate clearly and directlytake ownership of outcomes, not just effortmove quickly without sacrificing qualityare comfortable enforcing expectationsvalue clarity, accountability, and consistencyWHO THIS ROLE IS NOT FORThis role is not a fit if you:avoid difficult conversationsprefer flexible or unstructured environmentsneed constant directionstruggle to enforce deadlines and accountabilityFINAL NOTEIf you are someone who ensures things get done, consistently and without excuse, you will succeed here.If you prefer flexibility, low pressure, or avoiding accountability, this role will not be a fit.REQUIREMENTSRequired:5+ years in operations, project management, or similar roleExperience managing teams and driving executionProven ability to lead teams, manage execution, and drive results in a fast-paced settingStrong organizational and prioritization skillsExperience working within structured systems (SOPs, workflows)Ability to identify and resolve operational issuesStrong communication and decision-making skillsProficiency with Microsoft Office Suite and Google WorkspaceAbility to work full-time, on-site in San Diego, CAPreferred:Experience in scaling or fast-growing companiesBackground in logistics, fulfillment, or customer operationsFamiliarity with QuickBooksCOMPENSATION & BENEFITSBase Salary: $110,000 – $120,000Performance Bonus: $10,000 – $15,000 (based on execution and KPI performance)Benefits:Medical, dental, and vision insurance401(k) with company matchPaid time offProfessional development opportunitiesLOCATION & SCHEDULESchedule: Full-time | Monday to Friday | 8:00 AM – 5:00 PMLocation: On-site in San Diego, CA (980 Buenos Ave, Ste 1A, San Diego, CA 92110)APPLICATION PROCESSAt My Lineage, we incorporate two brief assessments into our hiring process to help ensure the best fit for both the candidate and our team culture. To be considered for this role, you must:Submit your application and resume via IndeedComplete both assessments using the links below:Step 1 – First AssessmentClick or copy the following link into your browser: https://assessment.predictiveindex.com/bo/4202/OperationsManagerML_Apr2026Step 2 – Second AssessmentAfter completing Step 1, you will receive a follow-up email with instructions for the second assessment.This assessment is timed (12 minutes).Please complete it on a laptop or desktop, using Google Chrome, in a quiet and focused environment.Note: Leaving questions unanswered will affect your results.Applications without both assessments completed will not be reviewed.