Remote Solution Deployment Lead

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into the set-up and configuration of the 360Learning platform. You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API's) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform . In addition, you will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audit s. Within 1 month, you w illBecome a Trello expert through our onboarding proc essUnderstand our product offering through train ingMaster our platform and be able to support clients on basic requests through ticket ing Within 3 months, you willStart to onboard your own new cli entsDrive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to sup portHost functional and technical workshops with clients to support them in their platform customization and structu ring Within 6 months, you willSuccessfully ensure 360Learning platform deployment for new cl ientsSuccessfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment & troublesho otingBe able to pitch the value of the 360Learning pla tformDevelop repeatable and scalable processes to improve project quality and del ivery Within 12 months, yo u willOnboard another Solution Deployment M anagerContribute to our knowledge base to share best practices and lessons l earnedWork with our partner ecosystem to strengthen the services proposed to our c lients The Ski lls SetMinimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Technical Project Manager, Implementation Project manager or Pre-sales Cons ultant)Previous deployment experience of SaaS products, ideally HR relatedProject management skillsUnderstanding and experience working with APIs, SSO configuration & troubles hootingSolution-oriented, client-first mindset in everything you doAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stake holdersOrganized, structured, rational, analytical, able to manage priorities across multiple customer implemen tationsFluent German proficiency, very good English proficiency (le vel B2)Enthusiasm for our cu lture: https://bit.ly/Convexi ty_360L Interview ProcessPhone Screen with our Talent Acquisition ManagerDiscovery Meeting with Solution Deployment Manag er CoachCase Study with the Coach and a Solution Deployment ManagerClarification Meeting with a future team c olleagueCulture Fit Meeting with our Chief HR Office rOffer ! y/42H1ggC Wha t We OfferComp ensation: Package includes base salary, a variable component and equity Benefits: Work From Home perks, 1 month parental leave for the sec ond par entBalance: Flexible hours, remote work possible anywhere in Germany, Spain France or the UK Diversity, Equity, and I nclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to ter Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learne r-journey/ & Convexity Culture: https://bit.ly/Conv exity_360L ? J-18808-Ljbffr