Manager, Claims Payment Processing

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.We are looking for a Manager, Claims Payment Processing to lead our claims payment operations team. In this role, you will oversee payment accuracy, team performance, and operational efficiency-ensuring claims are processed promptly while maintaining strong quality and financial controls.What You'll DoLead and manage a team of Claims Payment Processors, including coaching, development, and performance managementOversee claims payment processing to ensure accuracy, timeliness, and complianceConduct quality audits on paid claims and identify areas for improvementMonitor and report on key performance indicators (KPIs) and team productivitySupport monthly reconciliation of claims and vendor disbursement accountsInvestigate and resolve discrepancies, including initiating and managing payment disputesHandle escalated issues related to payment processing and customer concernsAllocate work and manage workflow to ensure efficient turnaround timesServe as a subject matter expert for departmental processes, including timekeeping and operational proceduresDrive process improvements to enhance efficiency, accuracy, and overall performanceWhat Makes You SuccessfulYou'll be successful in this role if you're a detail-oriented leader who thrives in a fast-paced, high-volume environment. You're comfortable managing both people and processes, ensuring that work is completed accurately and efficiently.You're also a strong coach and communicator who can develop team members while holding them accountable to performance standards. You bring a problem-solving mindset, proactively identifying issues and implementing improvements to drive better outcomes.Basic QualificationsBachelor's degree or equivalent work experience4+ years of experience in a claims or payment processing environmentExperience leading or supervising a teamStrong organizational and time management skillsStrong communication skills, both written and verbalPreferred QualificationsExperience in claims payment processing or financial operationsExperience with reconciliation and audit processesGeorgia Property & Casualty Adjuster license (or ability to obtain)Experience working in a high-volume, service-oriented environmentThis Role Might Be a Great Fit If You...Enjoy leading teams and improving operational performanceThrive in environments that require accuracy, urgency, and accountabilityLike balancing people leadership with process improvementTake pride in delivering high-quality, efficient outcomesWhat We OfferCompetitive salaryComprehensive medical, dental, and vision benefits401(k) with company matchPaid time off and company holidaysOpportunities for leadership growth and developmentA collaborative and performance-driven work environmentAt APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.We C.A.R.E.Committed - We build strong, high-trust relationships with our partners and each other.Accountable - We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven - We focus on delivering measurable outcomes that create value for our partners and our business.Excellent - We strive for excellence in everything we do while balancing short-term performance with long-term success.If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.By submitting your application, you acknowledge that you have read and understand our Privacy Policy. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.