Shift Leader

Job SummaryRuns the floor during assigned shifts. Shift Leaders lead the crew in the moment, keep service and quality high, and handle opening/closing duties alongside management.Key ResponsibilitiesDirect day-to-day operations during shifts and assign crew to stations Coach, motivate, and support crew members on the line Open and/or close the store, including cash handling and deposits Uphold food quality, food‐safety, and cleanliness standards Resolve guest concerns quickly and professionally Monitor prep levels and product availability throughout the shift Step in on any station — register, slicer, grill, prep — as needed Qualifications 6+ months of QSR/food-service or team‐lead experience preferred Must be 18+ (slicer operation) Strong communication, dependability, and problem‐solving under pressure Flexible availability, including opening, closing, and weekend shifts Physical Requirements Stand and move for entire shifts Lift up to ~30lbs Franchise disclaimer This location is an independently owned and operated Jersey Mike's franchise. Torpedo Hospitality LLC is the employer and is solely responsible for hiring decisions, wages, and terms of employment.