IT Helpdesk Technician

Job Title: IT Helpdesk TechnicianWork Location : Plano, TXDuration: 6 month contract with option to hireEducation/Experience Required: High school diploma or equivalent and 3-4 years' proven experience in a helpdesk environment (Tier II support)Job Description:The Helpdesk Technician will support IT business and enterprise operations teams in multiple US time zones.The Helpdesk Technician will apply internal customer service skills, technical knowledge and expertise, and technical trouble shooting skills to support the IT business practice and its internal customers.Responsibilities:Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors, and contractorsDiagnose, troubleshoot and resolve technical issues related to Wi-Fi and remote connectivity, IT hardware, software, applications, peripherals and mobile and desktop equipmentInstall desktop and laptop hardware, software and peripheral components as requiredPerform onboarding and maintenance of corporate user accounts and groups within Microsoft Active DirectoryPerform maintenance and troubleshooting on printers and copiers and IP telephony systemsConfigure, update, wipe and/or repair Windows and Mac desktop systemsSupport corporate base of iPhone and Android mobile users.Setup, configure and troubleshoot Microsoft Office applications and perform administrative functions within Microsoft Office 365Follow up on tracked requests and ensure timely resolution, with goal to resolve all issues first callProvide feedback on reducing ticket times and helpdesk efficiencyEngage and contribute with the IT team on projects and task supporting business Enterprise needsProvide wireless network support for users including connectivity issues and administrative functions of the systemAssist in development of procedures that outline how incidents, requests, and problems are identified, documented, escalated and managedSkills & Qualifications:High school diploma or equivalent and 3-4 years' proven experience in a helpdesk environment (Tier II support)Strong understanding of computer systems, mobile devices, and applications in an Enterprise IT environmentExperience with wired and wireless Local Area networks (LAN), Wide Area networks (WAN) and Networking preferredAbility to diagnose, troubleshoot and resolve basic to complex end user technical issuesWorking knowledge of Microsoft and Mac operating systems and Office productsExcellent oral and written communication skillsCertification on Microsoft Client or Server products is preferred, but not requiredSharePoint, Salesforce or NetSuite experience is preferred, but not requiredFor more information or to view other opportunities, visit us atPaladin Consulting is an EEOC employer.