Service Delivery Lead

Service Delivery Lead for Western Alliance Bank – Phoenix, AZ Job Description: The Service Delivery Lead will manage a team of Scrum Masters, Project Coordinators, IT Business Analysts, QA, and/or Software Engineers in the IT Infrastructure and Operations towers. This individual will provide specific guidance, instruction, and training to improve portfolio delivery across the organization. The position requires a change agent capable of building and reinforcing a continuous improvement mindset while overseeing project execution, tracking status, resolving/escalating issues, and financial project management. Manage a team of engineers, testers, and IT business analysts in corporate systems tower. Lead project and delivery teams to achieve predictability and reduce waste by establishing guiding principles around capacity planning, prioritization, cross-team dependencies, and roadmap management. Work with teams to drive consistency across adopted practices, processes, and tools for project execution, financial budgeting, portfolio delivery, and backlog management and priority. Facilitate workshops and training sessions to educate teams on agile principles, practices, and tools. Work with leadership and stakeholders to gain buy-in for best practices and delivery solutions across the organization. Be responsible for organizing interactions with stakeholders and shared accountability for delivery Responsible for building a high performing team of leaders that produce successful outcomes when pairing with project managers and technology teams to execute high level project plans. Create a unified communication strategy for the organization to provide clear and timely updates to leadership at the portfolio, program, and project level. Supervises 5 employees, including 2 Business Analysts, 1 Staff Engineer, 1 Quality Assurance Analyst, and 1 Information Technology Analyst. Eligible to work from home one day per week. Job Requirements: Requires a Bachelor’s degree or foreign equivalent in Technology, Business Analytics, or related field. Requires 5 years of progressive, post-Bachelor’s experience. Must have some experience in each of the following skills: Front and back-end development using Angular, ReactJS, Javascript, HTMS, CSS, MySQL, and MongoDB. Develop scalable solutions using CI/CD, REST, SOAP, and MQ. Manage projects using Azure Devops, JIRA, Workfront, Rally, and Microsoft Project. Configure tools for operation efficiency using reports, dashboards, and performance analytics using ServiceNow. Analyze performance metrics and provide quantitative analysis to track KPI’s using Tableau or PowerBI. To apply email resume to hr@westernalliancebank.com referencing ID #313. #LI-DNI