Reconstruction Supervisor

A company is looking for a Supervisor, Reconstruction. Key Responsibilities Provide supervision, coaching, and engagement to ensure exceptional customer service and achievement of KPIs Support the implementation of processes, policies, and team standards Monitor the progress of files, claims, tasks, and queues to ensure compliance Required Qualifications Experience in a supervisory or leadership role Knowledge of standard operating procedures in a reconstruction or related field Ability to work overtime or flexible schedules during high volume and CAT Events Proven track record of achieving business goals and metrics Experience in customer service management