AI Solutions Architect Greater Toronto

Elevate your career with Talencore as a Solution Architect focused on Contact Center AI modernization in the Greater Toronto Area. Engage in groundbreaking projects using cloud technologies to optimize customer experiences. This role is part of a modernization initiative for a leading Canadian bank, emphasizing CCaaS platforms and AI innovations. As the Solution Architect, you will design and implement scalable architectures while collaborating with business and technology stakeholders. Your ability to define integration patterns and assess contact center workflows will be crucial. Key Responsibilities Lead the design of end-to-end CCaaS and AI solutions Define integration strategies with CRM, IVR, and telephony systems Assess current state workflows and identify integration gaps Provide guidance on security and compliance for architectural designs Develop implementation blueprints and roadmaps Requirements Hands-on experience with Amazon Connect or Genesys Cloud Strong background in cloud systems integration Knowledge of virtual agents and automation workflows Proven ability to manage stakeholders effectively Experience with consulting teams in system integration Bring your expertise to Talencore for impactful Contact Center AI solutions. J-18808-Ljbffr