Audio/Video Administrator or Support Engineer

Title-Telemedia or Audio/Video Administrator or Support Engineer- white-glove (dealing with executives and top managers)5 Days a Week OnsitePLEASE PUT AT TOP OF RESUME - Candidate is good with nights and weekends as neededResponsibilities: (RECRUITER MUST RUN THE CHECKLIST 1) KEYWORDS UNDERLINEDWorking hours and change management must be doneat various timesand will include nights and weekends.Perform daily quality assurance activities to ensure uptime and standardization.Demonstrate superior ability to manage and navigate complex escalationsResponsible for overseeing Telemedia video projectsCreate and maintain all project documents, including drawings, specifications, scope of work, and maintenance schedulesMaintain a thorough understanding of associated products within Telemedia including but not limited to; Zoom Cloud, Microsoft Teams, Cisco Webex, Cisco video conference software/hardware, basic firewall, streaming applications, Crestron, BiampFacilitate occasional trainings to team members and/or endusers as necessaryCreate and manage project plans, schedule, and roadmap for calendar yearFunction as an SME for internal and external communication and documentation for associated products within TelemediaCoordinate activities with local facilities, carriers, and support vendors as required.Communicate effectively advocating all needs and requirements to meet project goals.Proactively manage change control requests and the change order processRegularly inspect video conference rooms for quality of environment as preventative measures.Ensure all A/V components within office meet Telemedia standards and expectationsMeet all targets and SLAs as it pertains to incidents identified in ServiceNow and Projects tracked within JiraTroubleshoot and support A/V network environment which may include modifying Cisco Routers/Switches (layer 2 & 3), loading configurations, and coordinating with Telco/3rd party providersNavigate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.Ensure inbound service requests and critical alerts are handled in a timely mannerMaintain a high level of customer professionalism in all mediums of communication (in person, video, telephony and email)Assist in ensuring that service tickets and calls are adequately logged and are updated and relevantAssist in ensuring that vendors meet obligations on time and with consistencyDevelop and foster relationships interdepartmentally and externallyProcess customer repair requests by coordinating with vendors and manufacturers. (RMA's)Using various management portals move, add, and change, user phone configurations, voice mail, and other basic programming.Qualifications:(RECRUITER MUST RUN THE CHECKLIST 2) KEYWORDS UNDERLINEDExcellent academic achievement and experience equivalent to a four-year college degree in Computer Science, Electronics or a Cisco Collaberation related field.Strong working knowledge of A/V, Video Conferencing, Networking, and Unified Collaboration System TechnologiesRequires analytical and technical skill to troubleshoot equipment, diagnose, and resolve issues.Possess the mentality to provide "white-glove" level service by telephone, email, and in person .Basic understanding of VMWare and virtualization technologyExperience with Cisco Unified Communications Manager 11.x or aboveBasic understanding in layer 2 and 3 Cisco route/switch technologiesProficiency in common office productivity software such as Microsoft Office, Lucid Charts, and Service NowMust be organized, and work within a team environment, capable of earning trust from all levels of management and present a professional image.Must be flexible to meet emergency deadlines that may fall outside of normal work hours, and must be a good crisis manager and work well under pressure.Must possess elite time management skills to support a large capacity of users.Motivated self-starter that requires minimal direction and is able to prioritize and organize their workloadDependable and responsible contributor committed to excellence, capable of learning new products and technologies.Abilities preferred:CCNA or higher Route Switch and/or CollaborationUnderstanding of WAN/LAN TopologiesBasic Wireless Protocols, and support