Operations Coordinator

Fixed Operations CoordinatorDent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. Reporting to a District Manager/Area Manager/Market Manager/Fixed Operations Manager a Fixed Operations Coordinator advances the administrative processes necessary to deliver exceptional services to customers and employees at a limited number of worksites and facilitates the flow of customer vehicles through the repair process. Essential Duties & ResponsibilitiesLeadership Works with AM/DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs Hires new Technicians and coordinates the smooth transition through orientation into regular service Shares methods, aids, and techniques to enhance Technician performance Proactively addresses performance deficiencies and takes steps to correct Writes development plans when necessary Administrative Delivers superior administrative services to customers and employees within established timeframes Leads the implementation of high-quality administrative and organizational processes Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees Manages billing and invoicing Develops and maintains positive and productive relationships with customers Answers customer inquiries, resolves issues, communicates repair statuses, maintains supply inventory, controls quality Submits timesheets, responds to information requests, maintains work logs and provides updates on work-in-progress Coordinates repair estimates Performs ADAS Scans Creates reports, responds to information requests Completes general administrative activities including answering phones, fax, data entry, ordering supplies, etc Reinforces company expectations regarding professionalism i.e. customer service, quality, dress code Maintains confidentiality May act as direct supervisor in the absence of a Fixed Operations Manager Required Qualifications: Experience in an administrative support role Ability to prioritize assignments from multiple managers Proficiency with iOS and Windows including MS Office (Word, Excel and PowerPoint) Credible and persuasive communication style Self-motivated with the ability to complete assignments autonomously Preferred Qualifications: Working knowledge of NetSuite and Adobe The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $25.58-$32.04/Hour. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. About Dent Wizard: Crafting Excellence in Automotive Reconditioning At Dent Wizard, we've dedicated ourselves to perfecting the art of automotive reconditioning for over three decades. We're more than just a service provider, we're a team of skilled artisans, affectionately known as "Wizards," who turn everyday vehicles into works of art. We take pride in our reputation and company values of Integrity, Innovation, Customer Devotion, and Excellence. Whether you're considering a career with us or seeking our services, Dent Wizard is your trusted partner for all things automotive reconditioning. Welcome to the magic behind the Wizardry!