Help Desk Technician Tier I

Job DescriptionJOB DUTIES AND RESPONSIBILITIES:Manage Active Directory including but not limited to user creation, deletion, permissions, and password resetsEnsure prompt response and escalation for all system outages/issues, providing updates to management and end usersOnsite visits with Clients to repair, diagnose, and correct PCs, laptops, scanners, printers, copiers, and other devicesConfiguration of new computers and applications for deploymentProvide remote support and resolution of problems pertaining to client PCs, laptops, scanners, printers, copiers, and other devicesSupport productivity applications such as Microsoft Office, Quickbooks, etcService printer and copier issues such as driver updates, driver installation, scan to file and emailCreate and track tickets related to issue, escalations, and resolutions using ConnectWise ManagePerform maintenance of client computers as scheduledDocument changes made to computers or infrastructureFacilitate troubleshooting by representing the client while working with third party vendorsTroubleshoot network systems using familiar methods such as ping, trace route, nslookup, telnet and other toolsProvide excellent customer serviceREQUIREMENTS:HS Diploma or EquivalentHelp Desk experience preferred, but not requiredMust be able to pass all required background checks successfullyStrong knowledge and familiarity of computer hardware/software and network technologyCreative problem-solving skillsExcellent oral and written communication skillsCustomer Service OrientedOther duties as assignedOfferWe offer an opportunity to grow professionally in an IT environment. In addition, we offer testing materials and tests for IT Certifications. We operate within a small, open, and more informal styled organization where strong motivation and independent work ethic is strongly supported. Compensation is based on salary; however, additional opportunities are available through project work, client hardware upgrades, and continued education opportunities.