Director (Access to Justice Resource Center) - Non-Merit

Job OverviewRegular Schedule: 35 hours per week.A full-time, non-merit vacancy with full County benefits exists in the Circuit Court of Baltimore County.Definition of ResponsibilityThe Access to Justice Resource Center (AJRC) is an innovative space dedicated to helping self-represented parties navigate the legal system by providing legal resources and information. The Director oversees the operations of the AJRC.The Director is responsible for the identification, coordination, and implementation of strategies, initiatives, and best practices to provide a fair, respectful, and dignified court experience for court users. The Director also manages interpretation services and handles requests from the public for ADA accommodations.The ideal candidate is expected to have a track record of success in promoting access to justice and the ability to work with a team of other legal service professionals.The Director is expected to have or rapidly develop a thorough knowledge of court organization, office practices, and to make decisions dealing with the public and employees in collaboration with Court Administration.Information obtained during the performance of these duties may be confidential or private in nature. As a representative of the Circuit Court, it is imperative that a high degree of judgment, tact, and diplomacy be exercised, and a professional demeanor always maintained.The specific tasks and essential functions of the position are subject to change as the position develops. The Director reports directly to the Court Administrator but is ultimately accountable to the County Administrative Judge.Essential Job DutiesManages the day-to-day operations and staff of the AJRC.Assists in the preparation, design, redesign and development of procedures, business practices, forms, and automated support in accordance with applicable law to implement and promote effective practices.Develops partnerships to facilitate relationships between the Court and the community.Prepares statistical reports for submission to the Administrative Office of the Court as requested.Prepares specific materials for ongoing initiatives.Creates and designs professional development opportunities.Collects, analyzes, maintains, and disseminates information about evolving best practices aimed at the recruitment, hiring, retention, professional development, and promotion of diverse and inclusive talent.Assists judges, attorneys, members of the public, and court personnel with questions and concerns regarding access to justice.Attends and participates in meetings to discuss various court-related issues.Examples of Other DutiesPerforms other assigned duties or tasks as required.Education and ExperienceGraduation from an accredited college or university with a bachelor's degree.Five years of experience in a court or legal setting, management, customer service, or a related field.Knowledge, Skills, and AbilitiesAbility to work full-time standard court work schedule of 8:30 a.m. to 4:30 p.m. (Monday through Friday) with flexibility to accommodate any necessary early or late meetings.Ability to work independently and have a high level of interpersonal skills to handle sensitive and confidential situations.Ability to investigate and draft correspondence related to the operations of the AJRC.Ability to identify and solve problems, including analyzing, evaluating, developing, and implementing policies, procedures, and programs designed to provide maximum efficiency at minimum cost.Ability to prepare concise and comprehensive reports, both orally and in writing.Ability to attend meetings, serve on committees, or perform other assignments at locations inside or outside the courthouse.Ability to prepare presentations and speak to court personnel and the public.Ability to handle changing priorities in a fast-paced environment and maintain a professional demeanor when dealing with court personnel and the public at all times.Excellent written and oral communication skills with internal and external contacts at all levels.Advanced knowledge of Microsoft Office Suites.Knowledge of and ability to apply standard office practices and procedures.Ability to develop and maintain collaborative and professional working relationships with court personnel and the public.Proof of Licenses, Certifications and EducationApplicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.Proof of Degree EquivalencyApplicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).Physical and Environmental ConditionsThe work of this classification is essentially sedentary but may include occasional walking, standing, lifting of boxes, or other limited physical activities.Employment Background InvestigationApplicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.J-18808-Ljbffr