CISCO Call Manager Administrator

Dice is the leading career destination for tech experts at every stage of their careers. Our client, ACCELERA SOLUTIONS, INC., is seeking the following. Apply via Dice today!This position is full time on site in Chantilly, Va and requires a secret clearance so candidates must be clearable.Accelera Solutions is looking for a Cisco Call Manager Administrator is responsible for the day-to-day administration, configuration, and maintenance of the organization s Cisco Unified Communications Manager (CUCM) environment. This role ensures the smooth operation of the VoIP infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements. The Administrator works closely with the Cisco Call Manager Engineer Lead and other IT team members to deliver high-quality communication services.As a Cisco Call Manager Administrator, you will be responsible is responsible for the day-to-day administration, configuration, and maintenance of the organization s Cisco Unified Communications Manager (CUCM) environment. This role ensures the smooth operation of the VoIP infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements. The Administrator works closely with the Cisco Call Manager Engineer Lead and other IT team members to deliver high-quality communication services. This role requires a deep understanding of Cisco VoIP technologies, unified communications, and collaboration solutions. You will work closely with the engineering team, IT staff, and other external stakeholders to ensure the effective operation of the call managers at various locations and their integration into the organization's infrastructure.Responsibilities:You will be responsible for designing, implementing, and managing enterprise-level Cisco Unified Communications solutions across our Air Force network infrastructure.Administer and maintain Cisco Unified Communications Manager (CUCM) systems in compliance with DoD security standardsPerform user account management, device configuration, and phone provisioning per DoD guidelinesMonitor system performance and generate regular status reports for DoD complianceExecute routine maintenance tasks, backups, and system health checks following DISA STIGsProvide tier 2/3 technical support for voice and unified communications issuesAssist with system upgrades and patch management under senior engineer guidanceMaintain accurate documentation of system configurations and changes per DoD requirementsSupport dial plan management and call routing configurationsCoordinate with vendors and service providers for issue resolutionParticipate in on-call rotation for after-hours supportSupport after-hours maintenance windows and emergency response activitiesAdminister and maintain the CUCM environment, including user provisioning, configuration management, and system monitoring.Perform regular system health checks, backups, and maintenance tasks to ensure system reliability and performance.Experience with phone provisioning, user management, and device configurationUnderstanding of dial plans, call routing, and voice gateway configurationsFamiliarity with Cisco Unity Connection and voicemail administrationKnowledge of basic networking concepts (TCP/IP, VLANs, DNS)Ensure compliance with DoD 8570.01-M and DoD 8140.03 certification requirementsQualifications Required:10+ Years of relevant experience (Bachelor s degree in relevant field may be substituted for 5 years of relevant experience).Familiarity with network and system security principles, protocols, and configurations.Strong analytical and problem-solving skills to troubleshoot and resolve complex issues.Excellent communication and collaboration skills to work effectively with cross-functional teams.Required DoD 8140 compliant certification such as CompTIA Security+; while CCNA Collaboration or higher-level Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration) are preferred.Ability to obtain/maintain Secret ClearanceAccelera Solutions is an Equal Opportunity Employer/Veterans/Disabled.