Lead, RT CPAP Support

This employee provides leadership for the PAP Compliance Outreach CSR in matters relating to the servicing of customers.achieves call center and individual quality and productivity goals in accordance with established objectivesmanages individual projects while contributing to other operational initiatives outside of team responsibilitiesJob FunctionsKey contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performanceFocuses and maintains performance efforts of the team on current business goalsEnsures that the team of Representatives is conducting their responsibilities in a professional and courteous mannerServes as a knowledgeable and productive part of the managerial teamParticipates, implements, and monitors new initiatives to enhance the performance of the team and the center asOversees training of new Representatives assigned to the team and provides refresher training as neededIdentifies opportunities for process improvementsEnsures activities support the organization in achieving targets