Non-Dispensing Pharmacy Technician - Remote, TN

Dragonfly Health - A great place to landDragonfly Health is the leading care-at-home data, technology and service platform, and the industry's first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.Dragonfly Health is our name for a reason.The dragonfly is symbolic of the transformational impact we're making on the industry, our people, and the lives we touch. We are a guiding force for what's ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.Whatever it takes. Wherever it takes us.What we offerCompetitive Pay 21.50-23.50 (based on experience)Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)Growth Opportunity and Career AdvancementAgile and Adaptable team cultureInnovative and revolutionary technology solutionsA higher calling to provide quality patient care See how Dragonfly Health is transforming the world of hospice and post-acute care.What you will doProcess new prescriptions, refills, and discontinuations with a high level of accuracyMaintain complete and compliant patient medication profilesRespond to high-volume inbound calls from hospice partners, prescribers, and clinical staffTriage and resolve routine service inquiries, escalating complex issues appropriatelyDeliver exceptional customer service through clear communication and active listeningApply de-escalation techniques when supporting urgent or emotionally sensitive situationsMeet service level, quality, productivity, and documentation standardsUtilize pharmacy systems and internal tools to manage workflows and document activityIdentify service issues and partner with operations leadership on resolutionParticipate in training, system updates, and continuous improvement initiatives What we look forExperience as a Pharmacy Technician in a healthcare setting.A detail-oriented pharmacy technician who values accuracy and complianceStrong verbal and written communication skills with a calm, empathetic approachAbility to manage multiple priorities in a fast-paced, call-driven environmentExperience working with pharmacy systems, patient records, or workflow platformsA customer-focused mindset with the ability to problem-solve efficientlyComfort handling sensitive patient and clinical information confidentiallyAdaptability to changing processes, systems, and prioritiesStrong organizational skills and attention to documentation standardsA collaborative team player who partners effectively with pharmacists and peers Why Pharmacy Technicians are importantNon-Dispensing Pharmacy Technicians are the backbone of our hospice pharmacy operations. They ensure accuracy, continuity, and responsiveness-allowing pharmacists to focus on clinical oversight while patients and hospice partners receive timely, compassionate support. Their work directly impacts patient safety, service quality, and the overall care experience.Whatever it takes. Wherever it takes us.Are you ready to soar with us?Equal Opportunity Employer