Senior IT & Systems Manager

We are looking for a technically sharp and operationally minded Senior IT & Systems Manager to own our firm's technology ecosystem across all global offices. This role is the bridge between our people and the tools they use every day - ensuring every software platform is deployed, adopted, maintained, and secured across a multi-regional organization. You will be the go-to leader for technology infrastructure, software onboarding, systems health, and cybersecurity compliance firmwide.Software Integration & User OnboardingLead the evaluation, implementation, and integration of all firm-wide software platforms and collaboration toolsDesign and deliver onboarding programs that get new users up and running quickly on all systems across all offices and time zonesServe as the primary point of contact for software vendors, managing licenses, contracts, renewals, and support escalationsBuild and maintain user guides, training materials, and internal documentation for all platformsPartner with department leads to identify technology gaps and recommend solutions that improve workflow and productivitySystems Maintenance & UptimeOwn the health, performance, and reliability of all firm systems - servers, networks, cloud environments, and software platformsEstablish and enforce a proactive maintenance schedule including patches, updates, version upgrades, and system audits across all global locationsEnsure all software is kept current and compatible across the firm's international offices, accounting for regional infrastructure differencesMonitor system performance and quickly resolve outages, slowdowns, or integration failuresManage IT infrastructure relationships with hosting providers, cloud platforms, and hardware vendorsCybersecurity & ComplianceDevelop and enforce firmwide cybersecurity policies, access controls, and data protection protocolsConduct regular security audits and vulnerability assessments across all systems and officesLead the firm's response to security incidents, breaches, or threatsEnsure compliance with applicable data privacy regulations across all regions of operationImplement multi-factor authentication, endpoint protection, and secure remote access protocols across the global workforceTrain staff on cybersecurity best practices and phishing awarenessInternational CoordinationCoordinate technology operations across all domestic and international offices, ensuring consistent systems, tools, and security standards regardless of locationManage time zone differences and regional infrastructure challenges to maintain seamless global connectivityInternal CollaborationReport to senior leadership on system health, security posture, technology roadmap, and IT budgetCollaborate with HR on new hire technology onboarding and offboarding processesWork with department heads to understand evolving software needs and prioritize technology investments accordinglyRequirementsWhat You'll Bring7-10 years of experience in IT management, systems integration, or technology operations - preferably within an architecture, engineering, or construction firmStrong working knowledge of network infrastructure, cloud platforms (Microsoft 365, Azure, AWS), and endpoint managementProven cybersecurity experience including policy development, incident response, and compliance managementExperience supporting multi-office or international organizations across different time zones and regulatory environmentsExcellent communication skills - able to translate technical issues into plain language for non-technical staff and leadershipSelf-starter who can manage multiple priorities independently in a fast-paced, project-driven environment