Software Quality Specialist II

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.The Software QA Specialist II oversees the quality of products produced by the Software Development Team. This position focuses on process improvements that result in high quality production operation of software products. In addition, the Software QA Specialist II monitors for and reports on quality issues and is responsible for ensuring the team's processes change to avoid repeated issues. The Specialist II works with minimal supervision and has a solid understanding of the products' business domain.This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence in our Draper Utah office. The in-office requirement will fluctuate depending on the current need of the rotation and offers flexibility for candidates still attending college courses on campus through graduation.Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.Job ResponsibilitiesWork effectively to define testable user stories that includes test cases and acceptance criteria.Review automated test cases created to ensure they are adequate to enable a high-quality, continuous deployment process.Monitor software logs, metrics and performance data for issues or opportunities to improve software quality.Triage, validate, and track bugs or issues that are reported to the team.Leads "after action" reviews to ensure the team is learning from issues and improving their QA practices.Ensure the product meets UX design standards and accessibility guidelines.Identify opportunities to improve efficiency and effectiveness in automated tests.Conduct manual and exploratory testing to validate quality and coverage of automated tests.Contribute to automated test standards and best practices.Create and develop learning material to aid other Software QA Specialists.EducationBachelor's degree or equivalent experience.Experience3+ years of experience with NBS products or similar position at another company.1+ years of experience reading and understanding programming languages.1+ years of experience with database querying (e.g., SQL or MongoDB).Competencies – Skills/Knowledge/AbilitiesAbility to handle multiple priorities and work under pressure.Understanding of business requirements and how they relate to technical requirements.Pay range for this role is $80,000-$85,000 annually, depending on experience.Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/).Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.Nelnet is a Drug Free and Tobacco Free Workplace.You may know Nelnet as the nation's largest student loan servicer – but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)J-18808-Ljbffr