Insurance Claims Manager

OverviewThe Insurance Claims Manager serves as the primary liaison between the company, its clients, and insurance carrier partners—ensuring a seamless, high‑quality claims experience from first notice of loss through final resolution.This role requires deep expertise in P&C insurance coverage and claims management, paired with strong client advocacy and the ability to maintain productive, long‑term relationships with carriers and agency partners. As a subject matter expert, the Claims Manager provides guidance on coverage interpretation, claims strategy, and resolution approaches while supporting both internal stakeholders and external clients.The position is highly client‑facing and requires the ability to clearly communicate complex claims scenarios, including claim status, denials, dispute resolution, and escalation paths. Beyond day‑to‑day claims handling, this role plays a strategic role in analyzing claims trends—such as loss types, severity, and geographic patterns—and translating insights into recommendations that influence underwriting strategy, product design, and operational processes.The Claims Manager also contributes to the development and execution of production and profitability strategies across insurance programs. The ideal candidate operates with a high degree of independence, sound judgment, and professionalism—particularly when navigating complex, sensitive, or high‑exposure claims in a regulated insurance environment.ResponsibilitiesServe as a subject matter expert on insurance coverage interpretation and claims handlingAct as an advocate for clients throughout the full claims lifecycle, driving timely and effective resolutionRespond to claims inquiries from internal teams, external clients, and carrier partnersClearly communicate claim status, next steps, and expectations to stakeholdersReview and assess claim denials; articulate outcomes, rationale, and potential appeal strategiesCollaborate closely with insurance carriers and adjusters to progress claims toward resolutionBuild and maintain strong, productive relationships with carrier and agency partnersAnalyze claims data to identify trends, risks, and recurring issuesTranslate claims insights into recommendations that support underwriting, product, and operational improvementsSupport insurance program production and profitability strategies through claims‑related insights and risk mitigationQualificationsBachelor’s degree in Business, Finance, Accounting, or a related fieldMinimum of 5 years of Property & Casualty (P&C) insurance experienceStrong working knowledge of insurance products, coverage, and claims processesExcellent verbal and written communication skills, with the ability to explain complex topics clearlyStrong analytical skills with experience reviewing and interpreting claims dataAdvanced proficiency in ExcelProven ability to build effective relationships with internal and external stakeholdersStrong business writing and documentation skills Pay Range USD $85,200.00 - USD $145,200.00 /Yr.