Customer Service Support Rep - Remote

Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. We are not a staffing firm or agency. Prism does not hire for these roles—we analyze and verify them from employers seeking data expertise.Employer Industry: Diagnostic Testing and Drug DevelopmentWhy Consider This Job Opportunity Salary up to $21.00 per hour Comprehensive benefits including Medical, Dental, Vision, Life, 401(k), and Tuition Reimbursement Opportunity for career advancement and skill development within a global leader in healthcare Work in a collaborative and customer-centric team environment Flexible work schedule with a rotating day off Chance to make a positive impact on patient care and customer satisfactionWhat To Expect (Job Responsibilities) Resolve routine customer requests regarding products or services through inbound and outbound calls, chats, and emails Provide courteous and professional communication while addressing customer inquiries Research complex issues using multiple databases to provide accurate information Participate in initiatives aimed at improving customer satisfaction and business performance Ensure HIPAA compliance through administrative support for medical record management and CRM data maintenanceWhat Is Required (Qualifications) High School Diploma or GED equivalent Minimum of 1 year of customer service experience Strong computer competency with typing proficiency of 35 WPM or higher Excellent verbal and written communication skills Ability to manage changing priorities and work effectively in a multi-tasking environmentHow To Stand Out (Preferred Qualifications) Associate's degree 1 year or more experience in a contact center or call center 1 year or more experience in the healthcare industry Bilingual in English and Spanish#DiagnosticTesting #CustomerService #HealthcareCareers #CareerGrowth #ComprehensiveBenefits"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."#PrismDataConsulting