Personal Injury Legal Assistant

Job DescriptionParnall Law Firm, New Mexico’s largest Personal Injury law firm, seeks a talented Legal Assistant to join our growing team! Apply today learn why Parnall Law’s exceptional company culture, commitment to client service, and dedication to upholding our mission and values has earned us a place among New Mexico’s best places to work year after year.Location: Albuquerque, NM (in office)Job Type: Full-TimeBenefits:Health, dental, & vision insuranceLife and long-term disability insurance401(k)PTO/Select paid holidaysOpportunities for community outreachA positive, fulfilling, caring environment where learning and growing are encouragedIn-office health barAnnual company goal tripLEGAL ASSISTANTMISSION STATEMENTTo work together with the paralegals as a team to provide the attorneys and clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm.RESULTS / OUTCOMES (What you must get done.)Attend weekly firm wide huddle every Monday morning at 8:00Attend daily team mini huddle Tuesday through Friday at 8:00 amHave status comments entered before weekly OOS meetingsAttend biweekly meeting with Team Lead to go over individual metrics and goals.Opening all UM/UIM claims within 1 day of signed retainerOpening all Liability claims within 1 day of receipt of liability information from police report or IPRASend out letters of representation within 24 hours of claims being opened.Send out welcome letters within 2 days of being retained by client.Obtain client homework, photos, dec pages within 14 days of being retained.Obtain insurance dec pages within 14 days of sending out the letter of representation.Prepare PeopleMap and background on tort/defendant and client within two days of the case being moved to Prep.Ensure overdue tasks never exceed 50.Duties / ResponsibilitiesComplete all task items in a timely fashion.Complete all CM/paralegal requests accurately and promptly.Posting all case information, and litigation information, accurately in SmartAdvocate.Client follow up calls, as directed by CM/paralegal.Verify adjuster’s contact information prior to demand being sent out.Compiling attachments for demand letters (on disc or multiple online portal uploads) and noting dates in case tab and insurance tabs.Making follow up calls to insurance carriers to confirm receipt of demand letters.Property address searchLicense info and researchLight research or investigation as directed by Case ManagerAnswer incoming calls via the First Call GroupMonitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.Follow and maintain all firm policies and procedures.COMPETENCIESExcellent communication skills, verbal and written.Empathy for our injured clients.Confidence and motivation to exceed expectations.Professional attire and demeanor.Desire to learn, develop, and motivate team members.Team player.Ability to change in a rapidly changing environment.Requirements:High School diploma or equivalent1 year office/legal experience preferred, but not requiredParnall Law Firm is an Equal Opportunity EmployerCompany DescriptionParnall Law Firm, the largest personal injury law firm in Albuquerque, NM, strives to provide stellar advocacy for our injured clients and maintain a healthy company culture for our valued employees. Visit www.hurtcall.bert.com/careers to learn today why we've been voted multiple times among Albuquerque's best places to work.Parnall Law Firm, the largest personal injury law firm in Albuquerque, NM, strives to provide stellar advocacy for our injured clients and maintain a healthy company culture for our valued employees. Visit www.hurtcall.bert.com/careers to learn today why we've been voted multiple times among Albuquerque's best places to work.