Associate Systems Administrator

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream. WIN Waste Innovations is searching for technically skilled candidates with strong problem-solving abilities for the Associate Systems Administrator position. The responsibilities of an Associate Systems Administrator include serving as the primary contact for all IT-related inquiries at the user level, responding promptly to user needs, and ensuring the optimal operation of all systems, among other technical duties. Associate Systems Administrators are expected to demonstrate strong interpersonal skills as they will engage with colleagues from diverse departments and executive levels. They must attentively listen to colleagues' technical requirements, comprehend their issues, and provide effective solutions or escalations. Responsibilities Level 1 thru 2 support troubleshooting hardware (computers, laptops, printers, meeting room equipment, office and mobile phones as well as computer end-user software) Coordinate and build new computers, laptops, phones and desk setups for new and existing employees. Build and support technologies such as kiosks, digital displays, meeting room equipment, tablets, and cell phones. Prepare and maintain documentation for Information Technology Group and end users. Report on asset inventory and software compliance. Assist in the evaluation, testing, and selection of solutions supporting operations & the enterprise. Assist in project-oriented tasks driven by leadership and or different operational groups. Ensure security procedures and standards are implemented and enforced following policy or set templates. Establishing good relationships with all departments and colleagues. Managing technical & user documentation. Working along with other members of the IT team to support strategic project work. Maintaining inventory of peripheral devices of systems Repairing or replacing damaged hardware. Having comprehensive knowledge of one of the latest versions of operating systems. Ability to travel to company facilities on request Skills, Qualifications, & Experience Prefer certificate in computer science, information technology, or a related field. 3-5+ years of experience in a technical support role. Ability to work under pressure. Strong customer service skills. Personal Attributes Disciplined self-starter who can successfully bring projects and tasks to closure with a minimum of direction, guidance, and oversight Team player with the ability to effectively interact with clients and peers in a positive, collaborative, and constructive manner Excellent organizational and time management skills to handle multiple tasks simultaneously. Ability to independently prioritize workload and multi-task Ability to work well under pressure and in a fast-paced environment Excellent documentation and communication skills At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.