Manager, Payer Program Performance

Job SummaryManager, Payer Program Performance is responsible for overseeing all aspects of Program Performance team, ensuring the business performs well against client expectations and delivers strong financial results by allocating resources in appropriate areas. The individual in this role will manage a team that is dedicated to both developing and refining our toolbox of initiatives that can be used to achieved desired performance and expertly deploying those initiatives to achieve desired results.Essential Duties & Responsibilities Team Leadership:Build and lead a high-performing team of professionals dedicated to driving performance for payer programsProvide guidance, mentorship, and support to team members, fostering a collaborative and innovative work environmentManage departmental policies and proceduresConduct performance evaluations, set goals, and implement professional development plans for team members.Dissect client contracts and understand how to achieve the best business results within the scope of those agreements, diagnose for performance barriers, and develop action plans to meet performance goalsDefine program goals, objectives, and key performance indicators (KPIs) to measure program effectivenessMonitor program performance and regularly assess key metrics to identify areas for improvement and optimizationUnderstand gaps to achieving performance goals and coordinate across the business to fill themEnsure performance resources are deployed in a manner that achieves optimal financial outcomesSocialize performance concerns across the businessMaintain detailed tracking on performance against client expectations and detailed tracking on financial performance on all programsCoordinate with Finance team to set appropriate performance expectations for budgetingInform contract negotiations by coordinating with sales teams on performance feasibilityQualificationsKNOWLEDGE & REQUIREMENTSSkills And Desirable QualitiesExcellent verbal and written communication and presentation skills Ability to communicate across all levels of an organization, demonstrating professionalism and good judgment at all times Must be able to work autonomously (with minimal direction) while also being part of an integrated team Strong organizational and time management skills Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail Strong leadership skills to influence your team, colleagues, and leadership Technical proficiency related to PC and basic office softwareWhat is expected of you and others at this levelManages department operations and supervises professional employees, front line supervisors and/or business support staffParticipates in the development of policies and procedures to achieve specific goalsEnsures employees operate within guidelinesDecisions have a short term impact on work processes, outcomes and customers Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior managementInteractions normally involve resolution of issues related to operations and/or projectsGains consensus from various parties involvedTravel Requirements: Domestic and/or International, up to 10% Education & Experience RequirementsMinimum years of work experience: 8 years with 4 years in health care field with people leader experience preferredMinimum level of education or education/experience: Bachelors or equivalent work experiencePhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Frequent sitting in stationary position at a deskOccasional standing, walking, stooping, kneeling, squatting, and climbing stairsOccasional twisting of bodyOccasional reaching by extending hands and arms in any directionOccasional lifting, pulling, or pushingWhat’s In It For You?Medical, Dental and Vision PlansVoluntary BenefitsHSA & FSAFertility & Family Planning BenefitsPaid Parental LeaveAdoption Assistance ProgramEmployee Resource GroupsFlex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates11 Paid HolidaysCorporate Wellness Program401(k) plan offering both pre‑tax and Roth contributions, plus an employer match