Quality Associate

Job Description Top Global Non Profit firm, 2 year contract to hire role, hybrid scheduleAre you passionate about the integrity of academic publishing and the advancement of global research? The Conference Quality team is seeking a detail‐oriented and collaborative Conference Quality Administrator to help ensure that conference papers published in the world‐renowned Digital Library meet the highest standards of quality, ethics, and scholarly rigor.This role is ideal for someone who thrives in a structured, process‐driven environment, enjoys working with both internal teams and external partners, and takes pride in maintaining accuracy and consistency in complex workflows.Key ResponsibilitiesPeer Review & Committee SupportPrepare Technical Program Quality (TPQ) review materials using input from internal stakeholders.Assemble and distribute TPIC Committee Packages until automated workflows are fully implemented.Create CARC Committee Packages, track outcomes, and develop structured follow‐up procedures.Facilitate the peer review process by preparing comprehensive review packages for volunteer committees.Vendor & Workflow ManagementReview and act on results from external vendors, ensuring all outputs meet quality standards.Manage Innodata workflows, including uploading materials from shared drives to the platform.Release proceedings that have successfully passed Innodata review.Operational Quality & ReportingPrepare TPQs until automation is in place.Triage, track, and report on inquiries received through the Conference Quality Zendesk alias.Draft responses or escalate issues as appropriate.Support ongoing improvements to quality‐control procedures and documentation. Qualifications Required Skills and Qualifications:Proficiency in SmartSheets, Excel, Word, ZenDesk, Google Docs, and database systems.Strong organizational skills with a keen attention to detail.Excellent written and verbal communication skills, including the ability to present information clearly and professionally.Ability to work both independently and as part of a team, managing multiple tasks in a fast-paced environment.Technologically proficient with a proactive mindset for problem-solving and providing business solution recommendations.