Service Manager

Why DH Pace?The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.DH Pace Company, Inc. aspires to hire a Service Manager in our Nashville, TN office who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service and installation business with a high degree of customer interfacing.Job Responsibilities:Department budget and P&L responsibility with the expectation of effectively controlling labor and material costsManage and directly assist with employee/job scheduling/dispatching and aid with technical/mechanical troubleshooting/problem solvingEffectively communicate with customers, ensuring the highest quality service is always providedDevelop, train, and hire technicians, office administrative personnel, and interns/management trainees as necessaryOther responsibilities as assigned Job Qualifications: Bachelor's degree highly preferredMinimum two (2) years' work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/productsMust be an excellent communicator who is highly organized and possesses a good mechanical aptitudeMust possess a valid driver's license and good driving record #PaceID3 What We OfferComprehensive medical, dental, and vision coverage - available your first full monthGenerous paid time off plus paid holidays and floating holidaysCompany-paid life insurance, short-term disability, and long-term disability401(k) with employer matchHealth Savings Account (HSA) and Flexible Spending Account (FSA) optionsVoluntary benefits including supplemental life and critical illness coverageEmployee discounts for you and your immediate familyCompetitive compensation with annual performance reviewsSuccessful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities