Front Desk Agent / Guest Services Agent

Join Our Award-Winning TeamAre you a dedicated people person with a passion for delivering exceptional service? Step into a fulfilling career where your warm welcome will create lasting impressions. At Echo Suites in Johnson City, TN, you'll find more than a job; you'll discover a path to growth in the dynamic world of hospitality. Why You'll Thrive With UsTravel DiscountsEmployee Referral BonusesFree Telehealth (MDLIVE)Daily Pay through ZayZoonA welcoming, team-driven workplacePrimary ResponsibilitiesWarmly greet guests during check-in and check-outManage registrations, secure payments, and adjust billingConfirm guest details and handle room selectionsProvide electronic room keysAssist with reservations, inquiries, and special requests professionallyResolve guest concerns to ensure satisfactionConsistently deliver high standards of serviceAnticipate and proactively address guest needsImplement creative solutions while adhering to brand standardsMaintain comprehensive knowledge of hotel offeringsFoster professional relationships with guests and clientsOffer local area recommendations and informationSkills & ExperienceGuest service experience preferredStrong attention to detailTeam player with a positive, professional attitudeExcellent organizational skillsStrong communication skillsAbility to multitask in a fast-paced environmentEqual Opportunity EmployerWe are committed to providing equal employment opportunities to all individuals and prohibit discrimination and harassment of any kind. Our policy ensures all employment practices are free from discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other status protected by law.