Client Operations Manager

About InvescoAs one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.What’s in it for you?Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:Flexible paid time offHybrid work schedule 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution Health & wellbeing benefits Parental Leave benefits Employee stock purchase planJob DescriptionYour RoleThe Client Operations Manager (COM) provides proactive operational leadership across the institutional client lifecycle, including onboarding, transitions, reporting, and ongoing service. Partnering closely with Sales, Relationship Management, and internal teams, the COM delivers scalable, client-focused solutions while driving process improvement and risk mitigation. Serving as the primary operational contact for institutional clients, the COM liaises between clients, distribution, and operations to ensure a high-quality client experience. The role resolves day-to-day client inquiries and collaborates with internal subject matter experts on more complex requests.You Will Be Responsible For :Act as the central operational point of contact for institutional clientsPartner with Sales and Relationship Managers to support client servicing and onboardingLead and monitor client onboarding and transitions, ensuring timely executionLiaise across Trading, Legal, Compliance, Investments, Trust, and OperationsResolve daily client inquiries and complex operational issues; escalate risks as neededEnsure delivery against client SLAs and KPIs; track, log, and escalate issuesIdentify process improvements, automation opportunities, and operational risk reductionsProvide regular updates to the Head of Client OperationsStay current on market and regulatory developments affecting client servingDrive continuous improvement, standardization, and scalability initiativesPartner with technology and operations teams to implement automation and data solutionsChampion a culture of accountability, innovation, and operational excellenceThe Experience You Bring: 8+ years of investment operations experience5+ years of institutional client service experience5+ years of onboarding and account transition experienceStrong understanding of asset management operations, regulatory requirements, and distribution channelsProven ability to lead change, influence without authority, and manage cross‑functional prioritiesExcellent analytical, communication, and stakeholder‑management skillsStrong Excel skills; tech‑savvy mindset preferredInvesco product knowledge a plusStrong verbal and written communication with a transparent, collaborative styleTech‑savvy with strong Microsoft Office skills; advanced Excel preferredAnalytical, structured decision‑maker with sound independent judgmentHigh attention to detail with a proactive, solutions‑oriented mindsetProven ability to manage priorities, deadlines, and complex workloadsClient‑centric approach with credibility in financial servicesStrong interpersonal skills; able to build trust and influence without authorityProactive, “can‑do” attitude with initiative and adaptability to changeComfortable making decisions, resolving issues, and executing realistic plansResults‑driven, self‑motivated, and open to feedback for continuous improvementA Bachelor's Degree and/or equivalent work experienceAdvanced degree or CFA preferredThe salary range for this position in Downers Grove is $145,000 - $155,000/year. The total compensation offered for this position includes salary and incentive pay and will vary based on skills, experience and locationFull Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)YesWorkplace ModelPursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.