Client Success Representative I

ABCorp Client Success RepresentativeWith a history dating back to 1795, ABCorp began as secure printers for the First Bank of the United States. Today, ABCorp designs, manufactures, personalizes, and fulfills contactless credit and debit payment cards; offers instant issuance programs for ID and payment cards; provides digital solutions for authentication, payment, and customer engagement; 3D prints detailed prototypes and parts in metal and plastics; and uses omnichannel content to elevate the customer experience. With a heritage that spans centuries and a focus on tomorrow's innovation, ABCorp is uniquely poised to guide clients through the complexities of modern commerce.About the RoleThe Client Success Representative (CSR) plays a pivotal role in building and maintaining strong relationships with ABCorp's clients. CSRs proactively communicate with clients to understand their needs, address concerns, and provide solutions to enhance the client experience. The CSR works closely with cross-functional teams to troubleshoot client issues, onboard new clients, track and report on client orders, and ensure high client retention rates.What You Will DoBuild relationships with clients through effective communicationAct as the voice of the client within ABCorp, ensuring their needs and concerns are prioritized and addressed.Gather client feedback to understand their pain points and areas where ABCorp can better meet their needs.Respond to client inquiries, issues, troubleshoot problems, and collaborate with internal teams to resolve them quickly and efficiently.Manage client orders in our ERP system from purchase to delivery, and invoicing.What You BringA minimum of two years of experience in customer service or a related fieldStrong written and verbal communication skillsExcellent time management skills, ability to multitask, and prioritize tasksAbility to collaborate across teams to address client issues ensuring a high-level serviceNice to HavesExperience with an ERP used in manufacturing environmentFamiliarity with Zoho Desk or other client query tracking applicationExperience with Microsoft Office suite, including SharePointTHIS IS A FULL ON-SITE POSITION WITH NO REMOTE OR HYBRID OPTION