Performance Manager

Position Summary The Performance Manager plays a central role in coordinating and monitoring all facilitated workshops statewide, ensuring consistency, professionalism, and successful outcomes for both the Power of Possible (POP) and Life Skills workshops. Key responsibilities include assessing the quality of training delivery, supporting curriculum development, and driving continuous improvement of POP, The Fedcap Group’s proprietary work readiness curriculum. Reporting to the Senior Director of Education and Training, the Project Manager will also train and support staff in becoming proficient facilitators of the POP workshop. Success will be measured by established KPIs, including facilitator adherence to the curriculum, effectiveness of delivery, and ongoing program enhancements informed by participant feedback. This position requires regular statewide travel to observe facilitators, provide feedback, and strengthen delivery quality. While based in the office, the role is highly mobile and involves consistent field engagement. Key Responsibilities Develop a deep understanding of the Power of Possible philosophy and Life Skills curriculum. Lead and co-lead at least 3 POP and Life Skills Train-the-Trainer sessions per year, ensuring staff are fully equipped to deliver the curriculum to program participants. Conduct a minimum of two in-person observations/evaluations of POP and Life Skills facilitators per month, assessing the quality and effectiveness of their delivery, ensuring the provision of and responsiveness to feedback, and driving continuous quality improvement. Ensure responsiveness to coaching plans to POP and Life Skills facilitators as needed for continuous quality improvement. Ensure high standards of professionalism among facilitators, including clarity and respect in speech, appropriate presence, and integrity of character. Conduct weekly coaching with staff that are data informed and foster accountability with measurable goals to continuously improve performance where goals are being achieved at 90% or greater and correct deficiencies when goals are below 89% for team members first 90 days, then monthly unless the individual is extended or on a Performance Improvement Plan (PIP). Performance Manager Education & Training Final 10.08.2025 Review and evaluate staff performance by completing monthly and annual performance reviews on each team member setting improvement goals to ensure each individual team member meets monthly/quarterly/yearly contractual and programmatic goals; develop continuous improvement process improvement plan and/or corrective action plans to reflect necessary contractual achievement progression. Program Development & Training Design and implement enhancements or updates to the POP curriculum and Life Skills workshops a minimum of once per year, aligned with employment readiness, life skills, and incorporating feedback and outcome data. Deliver or co-facilitate at least 2 POP Train-the-Trainer workshops per year with at least 90% of participants reporting overall readiness to deliver POP in post-session evaluations. Actively participate in other internal training sessions, as needed quarterly. Responsible for refining and updating curriculum content to ensure training supports progressive learning outcomes consistent with Bloom’s Taxonomy—from foundational knowledge and comprehension to application, analysis, evaluation, and creation—while remaining aligned with program goals and workforce needs a minimum of semi-annually or more often, as necessary. Operations Develop and manage quarterly schedules and back‑up plans for both onsite and remote training sessions, including coordinating facilitator availability, aligning program timelines, space availability, ensuring adequate coverage in the event of conflicts or absences, and proactively addressing logistical needs to minimize disruption and maintain training quality. Ensure every Opportunity Center room has appropriate visual aids for business center and POP workshop. Oversee the preparation of materials, resources, and supplies so facilitators are ready to deliver engaging training sessions. Develop, maintain, and manage a process and recording mechanism for tracking attendance in workshops and ensure hours are verified and captured in FedcapCARES. Complete and submit an environmental checklist monthly for each office visited. Report all safety issues promptly and follow through to resolution. Maintain office hours from 8:00 AM to 4:30 PM in accordance with contract expectations. As the Subject Matter Expert, work closely with other Performance Managers who are responsible for day‑to‑day operations, to jointly oversee and support the facilitators. Human Resources & Talent Management Serve as hiring manager for open positions, including reviewing candidates and conducting interviews. Maintain an 80% or higher staff retention rate by fostering a positive, supportive work environment. Monitor staffing levels to ensure vacancy rates remain below 20%. Collaborate with HR to support effective onboarding, training, and staff development initiatives. Proactively address performance issues and support employee growth through coaching and regular feedback. Conduct 90‑day reviews and annual performance reviews timely. Documentation, Data Management & Performance Monitoring Maintain real‑time digital attendance tracking for all training sessions with 100% accuracy. Analyze and organize training performance data monthly for the purpose of contractual reporting, highlighting jobseeker attendance trends, challenges, and improvement recommendations related to Service Provider training effectiveness. Evaluate data including show‑rates and completion date per graduate cycle, and assignment in further work activities or employment outcomes. Track necessary Participant certificates, completions and credentials. Track employment outcomes to matching training certificates. Qualifications Minimum 3 years of professional experience designing and/or delivering workshops or training curricula preferably serving low‑income, TANF, barriered population, or other public‑benefit populations. Minimum of 3 years supervising and leading teams toward performance outcomes, preferably in career services, case management, workforce development, or social services. Comparable experience in related industries will also be considered. Minimum of 2 years’ experience in analyzing training program performance, recommending improvements, and implementing continuous improvement strategies. Education Bachelor’s degree in Education, Human Services, Communications, Social Work, or a related field from an accredited institution required. An equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position will be considered. Knowledge, Skills, and Abilities Excellent data literacy; comfortable managing dashboards, KPIs, and performance reports to drive strategic decision‑making. Proven experience working with program participants in a caring and respectful manner with an understanding of and consideration for their unique circumstances, while progressing goals and goal achievement forward. Strong organizational and project management skills, capable of handling multiple complex initiatives simultaneously and meeting tight deadlines. Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) for professional use. Advanced proficiency virtual conferencing platforms, such as Zoom and Teams. Demonstrated ability to facilitate engaging in‑person and virtual training sessions. Ability to independently troubleshoot issues, utilize critical analysis and recommend solutions, and deliver on deadlines with a strong sense of personal accountability. High level of emotional intelligence and demonstrated ability to work with a range of diverse individuals with varying skill‑sets, educational backgrounds, and personalities. Strong collaborative and teamwork skills, including consensus‑building and adherence to standardized approaches. Demonstrable ability to effectively engage and train a wide variety of learning styles. Strong analytical thinking skills to identify training needs and evaluate the effectiveness of training programs. Ability to analyze and integrate feedback from leadership and subject matter experts. Highly adaptable with ability to adjust in a fast‑paced training environment. Access to vehicle for travel to Opportunity sites within Maine. Supervisory Responsibilities This position has 5 to 10 direct reports (may vary based on center volume). Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Type/Expected Hours of Work This is a full‑time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. but will be determined by your supervisor. Occasional evening and weekend work may be required as job duties demand. Travel This position requires regular statewide travel to observe facilitators, provide feedback, and strengthen delivery quality. While based in the office, the role is highly mobile and involves consistent field engagement. Equal Employment Opportunity Statement Fedcap Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws. Fedcap Inc warmly welcomes people with disabilities to join our diverse team and seeks to ensure an accessible hiring process. Please let the recruiter know if you require any accommodations, including but not limited to documents in accessible formats or accommodations during interviews. Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position. About Us Mission: Fedcap, Inc. makes high outcome, life‑changing, sustainable differences for individuals and families to improve their economic well‑being through work. Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self‑sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports. Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well‑being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job. Fedcap, Inc. launched as part of The Fedcap Group in 2018. Website: https://fedcapinc.org/ Locations 220 Maine Mall Road, South Portland, ME, 04106, US #J-18808-Ljbffr