PTS Support Technician - Corporate Support
DescriptionPublix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix.The Publix Technology Services (PTS) position will provide IT technical support for corporate locations in the Lakeland, FL area to primarily include installation, repair, and preventative maintenance of IT hardware in corporate support locations.Location: Onsite, Lakeland, FL Why Join Us?Operational Efficiency : Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.Your ImpactPerform installation, repair, and preventive maintenance of IT hardware including:Desktop computersServersLaser and thermal printersPoint of sale systemsBarcode scannersWeighing devicesNetworking systemsSupport Publix corporate locations through on-site visitsTravel between locations to perform technical tasksWork a schedule of Monday through Friday, 8:00 am - 4:30 pm, with occasional night and weekend work, as neededAugment support in other geographic areas when required Required QualificationsCandidate must live in the Lakeland, FL area, or surrounding area, or must be willing to relocate there upon acceptance of the positionAssociate degree in information technology or equivalent experience1+ year of PC/Technical support experienceUnderstanding of IT hardware and industry standardsUnderstanding of Windows Operating SystemsUnderstanding of MS Office 365 and associated applicationsUnderstanding of thermal and laser printingUnderstanding of Active DirectoryAnalytical and troubleshooting skillsCable management and troubleshooting skillsComputer and electronic equipment installation skillsMust be at least 21 years of ageMust have a valid driver license and maintain an excellent driving recordAbility and willingness to be on call, work evenings, weekends and holidays as neededAbility to lift to 75 lbs.Ability to climb and work on a ladderAbility to crouch, kneel and work in confined areas for extended periodsAbility to use hand and power toolsPreferred QualificationsCertifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification3+ years of PC/Technical support experienceExperience using problem reporting and ticketing systemsUnderstanding of the Publix corporate environmentExperience supporting Active DirectoryExperience using SAPBenefits InformationEmployee stock ownership plan that contributes Publix stock to associates each year at no costAn opportunity to purchase additional shares of our privately-held stock401(k) retirement savings planGroup health, dental and vision plansPaid Time OffPaid Parental LeaveShort- and long-term disability insuranceTuition reimbursementFree hot lunches (buffet-style) at facilities with a cafeteriaVisit our website to see all of our benefits: https://jobs.publix.com/benefits/Year End BonusTo reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.Additional InformationYour application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.Please note that Publix will not sponsor any hire for this position for a visa or permanent residence*****Relocation/Household Good Shipment Allowance will NOT be provided.***