Bilingual Member Experience Associate

A company is looking for a Bilingual Member Experience Associate (Spanish/English) to enhance member engagement and program enrollment. Key Responsibilities: Conduct high-volume outreach via phone, text, and email to new and existing members Complete over 100 outbound calls daily and achieve enrollment and engagement targets Maintain a customer satisfaction score of 92% or higher Required Qualifications: 1-3 years of experience in inside sales, call center customer service, or health coaching Experience with CRM and customer service tools, such as Insightly CRM and HubSpot Ability to prioritize and manage a high volume of work effectively Demonstrated critical thinking and the ability to quickly absorb new information Experience interacting with older adults is preferred