General Manager

Join to apply for the General Manager role at Southern Home ServicesSouthern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.In This Role, You Will Be Responsible ForCreate, communicate, and implement the mission and strategic direction, ensuring every employee feels their role is crucial to the organization's success and that they are part of a larger purpose.Lead managers across various layers of a successful organization, guiding them to align with and achieve the company’s strategic objectives.Formulate and implement the company’s strategic plan, collaborating with all levels of the organization to ensure effective execution and alignment with business goals.Stay informed about the competitive landscape, including external and internal factors, market opportunities, industry developments, and emerging standards.Guide the organization through change, including expanding business offerings and exploring innovative ideas and methods.Evaluate organizational success using key strategic metrics to assess ongoing performance and make necessary adjustments, utilizing measurable aspects of the work environment.Manage and develop leadership staff, including hiring, terminating, and disciplining employees; scheduling; setting priorities; conducting staff meetings; counseling; evaluating performance; and directing work assignments to optimize resource use and customer satisfaction.Collaborate with the executive team and senior leadership to ensure well-considered, timely decisions, and effectively communicate ideas and directions throughout the organization.Assess workload distribution to optimize manpower utilization and maximize profitability.Ensure adherence to all processes and procedures, maintaining compliance with safety and company regulations.Assume full financial responsibility for the organization’s operations.Address customer escalation issues and ensure customer satisfaction.Identify and recommend areas for improvement, striving to enhance overall efficiency and effectiveness.Additional duties as assigned.Required Qualifications5 years of managerial experience with a proven track record of leading and managing diverse teams effectively.Demonstrated experience managing Profit and Loss statements, including budgeting, financial forecasting, and cost control, with a minimum of 3 years in a similar role.A successful track record in business-to-consumer sales within the home services sector, with proven ability to drive revenue growth and meet sales targets.Experience overseeing day-to-day operations, including service delivery, customer satisfaction, and quality control, ensuring efficient and effective business processes.Ability to develop and implement strategic plans to achieve company goals, drive business growth, and adapt to industry changes.Skills in maintaining and enhancing customer relationships, addressing escalated issues, and ensuring high levels of customer satisfaction.Experience in recruiting, training, and developing staff, including setting performance expectations, conducting evaluations, and fostering a positive work environment.Proven ability to manage and lead through change, including business expansion, process improvements, and the adoption of new technologies or methods.Strong verbal and written communication skills, with the ability to effectively convey information to employees, customers, and stakeholders.Proficiency in using data to make informed decisions, assess performance, and identify areas for improvement.Preferred QualificationsIndustry knowledge of HVAC, plumbing, and electrical systems, including current standards, regulations, and best practices.Knowledge of and experience with industry regulations, safety standards, and compliance requirements specific to HVAC, plumbing, and electrical services.Experience using Service Titan is highly preferredCustomer Relationship Management (CRM) software experience is desirable.The Physical Requirements Of This Job IncludePerform work while sitting and/or standing at an individual work station or officeCommunicate verbally via phone or other communication deviceAbility to stand, walk and sit; talk or hear, both in person and by telephoneUse hands to type, handle or feel objects or controls; reach with hands and armsOccasionally stoop, kneel, bend, crouch and lift up to 10 poundsWork is usually performed in an indoor office environmentSouthern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.BenefitsGenerous bonus plan based on performanceAuto AllowanceComprehensive Medical, Dental and Vision BenefitsPaid TrainingDiscount Gym MembershipEmployee discounts401K Plan with match and no vestingFlexible spending accountHealth savings accountLife insurancePaid time offCompany paid Short Term DisabilityAdvertised pay is avg base plus bonuses for the General Manager positionThis is an Exempt position.Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.Seniority levelDirectorEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesUtilitiesWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr