Customer Solutions Analyst

Job Description:Part Time - 20-30 hours a weekOpen to remote\"•The Customer Solutions Analyst delivers professional, high-quality support to Merz Therapeutics customers in the U.S. and Canada, working in a dynamic, customer-focused environment. This role is responsible for responding to inbound calls and order requests, ensuring customer inquiries are resolved promptly and accurately while maintaining a positive customer experience.Key Responsibilities:• Customer Support: Provide timely and consistent assistance for all customer orders and inquiries, exercising problem-solving and front-line decision-making skills.• Order Fulfillment: Process orders through multiple channels (EDI, fax, email, phone, Veeva), monitor daily order activity, and coordinate with internal teams to ensure accurate and timely delivery.• Product Knowledge: Maintain thorough understanding of company products and services to effectively support both new and existing customers.• Process Compliance: Follow established SOPs and stay updated on regulatory requirements, including FDA mandates.• Interaction Standards: Document all customer interactions and uphold standards for efficiency, effectiveness, and quality.• Continuous Improvement: Identify opportunities to enhance service delivery, reduce errors, and improve the overall customer experience.\"Work Location: 6601 Six Forks Road, Raleigh, NC 27615Pay rate: $35 to $40 per hour