Associate I, Fraud Strategy & Prevention

Join our team - and take the next step in achieving a fulfilling career!What We DoAt CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.Who We AreCardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.This position entails the utilization of internal and external resources to proactively monitor, detect, and prevent fraudulent activities on behalf of our clients and accountholders.Essential FunctionsMonitors a fraud detection system that is designed to identify and mitigate potential fraudulent activities at an early stageConducts in-depth analysis to identify emerging fraud trends and promptly communicate trends identified to fraud prevention management. Initiates outbound calls to account holders to confirm and validate unusual or suspicious account activitiesContacts clients and customers via outbound calls to verify and/or provide explanations for unusual or suspicious account activityProvides support and counseling to account holders who have fallen victim to fraudulent activity, conducting thorough inquiries when necessaryReviews all aspects of suspicious activity, taking appropriate actions such as, restricting accounts, making outbound calls, sending relevant correspondence, etc.Generate accurate and detailed lost/stolen reports to ensure timely and effective response to potential security threatsPerforms other duties as assignedEducation And ExperienceHigh School Diploma or equivalent education is requiredOne (1) year of related customer service experience is required, with a preference for financial servicing and or credit card fraud detection related experienceExperience with First Data Resources (FDR) and/or related platforms preferredSummary Of QualificationsKeyboarding proficiencyFamiliarity with Windows based computer applicationsAbility to work under pressure and at a rapid paceAbility to carry out written and verbal instructionsAbility to communicate with others and to assimilate and understand information, in a manner consistent with essential job functionsAbility to multi-task is essentialAbility to work in a dynamic team environmentThe salary range for this position, if located in NY Metro/NY State is $18.00/hr to $26.00/hr. However, please note that the salary range will vary for other geographic areas.Ideally, the qualified candidate will work at the following location(s): Woodbury, NY, Pittsburgh, PA, or Orlando or Lake Mary, FL. A hybrid work model or fully remote model can be considered based on hiring manager decision and priorities of the role.#INDEGOur Employee Value PropositionCompetitive Pay, including a Bonus Target or Variable Pay Incentive Program Benefits Package -Medical, Dental, and Vision (plus much more) 401(k) Plan with Company Match Short- & Long-Term Disability Wellness Programs Group Life and AD&D Insurance Paid Vacation, Sick Days and bank Holidays Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service RecognitionSCHEDULE: Monday, Tuesday, Wednesday & Thursday 2:30PM-11:00PM & Sunday 10:30AM-7:00PM (OFF FRIDAY & SATURDAY)We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable laws.