Health Unit Coordinator

ESSENTIAL FUNCTIONS Answer incoming telephone calls to the pod as back up to the CA pod point Schedule patients for all routine appointments and follow up appointments as needed Follow up on referral requests to obtain outside records as needed Process incoming referrals for department Obtain and accurately track prior authorizations as necessary Create patient charts in eCW Maintain up to date pod paperwork (patient education, ABNs, etc.) Assist with manual faxing and scanning of urgent paperwork as needed Monitor and prioritize encounters and actions in eCW buckets Monitor automated confirmations calls and update EMR (follow up with patients who have not yet confirmed their visits) Resource to the clinical staff and providers with administrative needs Monitoring of administrative supplies in the pod Troubleshooting of telehealth visits with physicians and patients Reschedule patients for providers out of the office (vacation, sick days, OB, etc.) Build provider schedules in eCW Assist with administrative tasks Provide coverage for other department administrative roles as necessary Perform other duties to support the mission, vision and values of InterMed. JOB REQUIREMENTS High school graduate Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors Ability to work independently and accurately Ability to work well in busy environment InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Hours: 40 hours; Monday-Friday