Help Desk Analyst IV

AMSOIL INC. has an exciting opportunity as a Help Desk Analyst IV. In this Senior Level role, you will ensure proper IT equipment operation so end users can accomplish business tasks within the established service level objectives. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. This position reports on-site at the AMSOIL Center located in Superior, Wisconsin.Core Responsibilities:Monitor, assign, document, and prioritize incoming help desk requestsEvaluates alternatives to recommend solutions involving highly complex issues or problems.Makes decisions beyond prescribed guidelines that consider business impact.Demonstrates intimate and specialized expertise within the function or business.Participates in the development of standards and strategies.Develops and manages project plans.Develops and implements procedures in response to changes in objectives or policies.Recommends new policies.Manages process to achieve plan.Provides guidance to other and/or leads small project teams.Research, and resolve assigned requests by directly assisting end users, and by utilizing resources such as the Solutions Database, vendor support pages, and other internet resourcesConfigure and deploy desktop, notebook, tablet, and printers to new or existing usersFacilitate system reconnections and deploy software peripherals as requestedEnsure customer requests are properly documented and AMSOIL assets are properly maintained in call management system (Manager Engine)Maintain inventory of spare IT equipment and other spare parts and peripherals including replenishment of spares and IT shipping/receivingPosition Requirements:Associates Degree in related field8 or more years of related experience.Or an equivalent combination of education and experience sufficient to perform the essential functions of the jobKnowledge of basic computer hardware and software systemsKnowledge of desktop and server operations systemsExperience with Active DirectoryAbility to effectively communicate ideas in both technical and user-friendly languageStrong project management skills, leadership, and mentoring capabilities are demonstrated at this level.Strong customer service orientationAble to lift 50 lbs.Preferred Requirements:Experience with Zoho products such as Manage Engine, Desktop Central, and AD360Experience with Microsoft Office 365Other Details:Salary$75,000 - $88,900Actual compensation based on experience and skillsScheduleMonday - Friday8:00am- 5:00pmThis is on onsite positionBenefits:Paid time off and paid holidays each yearEmployee bonus program401(k) with company matchPaid life, short-term disability, and long-term disability insuranceCompetitive health benefitsHealth savings account (HSA) and flexible spending account (FSA) optionsAffordable group dental, vision, critical illness, and accident insuranceEmployee discount on productCorporate gym membershipIf you have any questions or need assistance with the application process, please email: humanresources@amsoil.comEqual Opportunity Employer/Veterans/Disabled