Entry Level Client Relations Manager

At Upstream Management, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service have overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion for cultivating relationships, and have a desire to assist others, then the Entry Level Client Relations Manager role was made for you!Responsibilities of an Entry Level Client Relations Manager:Establish and maintain long lasting business and client relationshipsIdentify, troubleshoot, and provide clients resolutions to their issues and concernsMaintain open communication between our clients, their consumers, and our Entry Level Client Relations Manager TeamUtilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitionsProvide clients with an individualized purchasing experience and utmost customer serviceCoordinate with sales team to ensure process orders are completed and installation dates are setDocument client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations ManagersCollaborate with fellow Entry Level Client Relations Managers, and other Customer Service and Sales team members that all sales targets are metThe Ideal Candidate as an Entry Level Client Relations Manager:High School Diploma or equivalent certification requiredBachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferredPeople-oriented and passionate about building relationshipsCharismatic and personable demeanor that transpires to fellow Entry Level Client Relations Managers and other Customer Service team membersResults-driven and self-motivated to improve interpersonal skillsPractices active listening and is empathetic to client’s concernsSolution-oriented and takes initiative in resolving unexpected challengesPowered by JazzHRx9tWPTooae