Vice President, Global Client Operations - Focus on Process Design

Company descriptionSpark Foundry was built during the most transformative time in the history of advertising and marketing. We deliver everything a traditional media agency has to offer and have grown into one of the world's most successful agencies by helping brands evolve their marketing by leveraging identity, commerce, artificial intelligence, and more to connect with people. Transformation is part of our DNA. Spark Foundry's start-up spirit delivers high-touch approaches and a never-ending desire to challenge the status quo. Combined with Publicis Media's powerhouse soul leveraging connected data assets, advanced AI applications, and investment clout, we "Bring HEAT to Brands." No other agency possesses the expertise that we do to address today's most pressing challenges to drive business transformation through media.OverviewThe Vice President, Global Operations – Process Design, Governance and Performance Management is a senior global operations leader responsible for designing, governing, and continuously improving the agency's global operating model. This role owns global process design, governance frameworks, workflow enablement, and performance management and will establish consistent ways of working across Global, Regional, and Local teams.ResponsibilitiesGlobal Operating Model & GovernanceProvide centralized operational leadership across disciplines to ensure strong governance, role clarity, and consistent application of operation principlesDesign, implement, and govern global operational processes that connect Global, Regional, and Local teams within a single, integrated operating modelEnsure operational practices remain aligned to approved scope of work, service levels, and contractual frameworksGovern changes to the operating model, ensuring updates are documented, communicated, and adopted consistently across marketsWorkflow Design, Automation & Tool GovernanceOwn the global design and governance of end‐to‐end workflows, including intake, prioritization, execution tracking, and escalationDefine and govern the use of automated workflow systems and project management toolsEstablish global standards for tool usage, data hygiene, reporting, and visibility across teams and marketsPartner with technology, enablement, and capability leaders to evolve workflows through automation, AI‐enabled processes, and continuous optimizationAgency Performance Management & Operating HealthEstablish and manage a consistent global framework for agency performance management across disciplines and marketsIdentify delivery risks, capability gaps, and improvement opportunities, coordinating corrective actions with discipline and market leadershipProvide consolidated, data led performance insights to senior leadership to inform governance decisions, resourcing strategies, and operating model improvementsQualificationsMust have 10+ years of experience in global operations, operating model design, or enterprise program leadership within a complex, matrixed organization (agency, consultancy, or equivalent)Proven experience designing and governing global workflows, processes, and operating modelsStrong understanding of automated workflow systems, project management tools, and performance dashboardsStrong client management/consultative experience both presenting and resolving issuesSolid communication skills, able to write clearly, speak professionally, and convey complex technical concepts to a non-technical audienceMust have a strong attention to detail, and be able to quality-check their teams' work to ensure data anomalies and mistakes are caught prior to delivery to the client teamsThe role requires strong management capabilities, operational as well as strategic, to ensure that guidance is given to all teams on enhancing the product as the account maturesHands‐on problem‐solving abilities and a "can do" approach (someone who is a both a thinker and a doer)Additional informationOur Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.Compensation Range: $149,340- $239,148 annually This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 05/08/2026.All your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr