Network Infrastructure Supervisor

Overview As Network Infrastructure Supervisor, you guide the Network Infrastructure team to ensure reliable installation, maintenance, and support across Switch environments. You act as the primary escalation point for urgent issues, lead technicians, and shape operational workflows. You will monitor metrics, coach staff, and ensure safety, quality, and alignment with Switch standards. This role offers hands-on leadership in a mission-driven, cutting-edge data center environment with a clear impact on customer experience and uptime. Compensation / BenefitsGenerous benefits packageFlexible/remote work opportunitiesCareer stability and growthComprehensive coverage for you and your family ResponsibilitiesLead daily operations for the Network Infrastructure teamServe as the primary escalation point for urgent issuesSupervise technicians across shifts and projectsConduct performance evaluations and coachingEnsure consistent execution of procedures and quality standardsSupport scheduling and staffing to meet demandMonitor operational metrics and team performanceInvestigate mission-critical alerts and incidentsPerform QA reviews to ensure high service standardsSupport onboarding and technical coachingMaintain tools, equipment, and inventoryPartner with leadership to improve workflowsSupport facility cleanliness and readiness in technical spaces Key requirements2+ years of supervisory or team leadership experienceBackground in network infrastructure, hardware support, or IT operationsExperience troubleshooting hardware and connectivity issues in technical environmentsUnderstanding of data center infrastructure, cabling standards, and operational practicesFamiliarity with network topologies and hardware troubleshootingStrong organizational, communication, and problem-solving skillsExperience using ticketing systems and operational monitoring platformsProficiency with Microsoft Office toolscalm under pressureclear communicationmultitaskingterminal access tools (SSH, PuTTY)network monitoring platforms (Syslog, Nagios)hardware troubleshooting