Director of Operations (DOO)

At Smashburger, We Don’t Just Make Burgers—we Create Crave-worthy Moments That Keep Guests Coming Back For More. We’re Driven By a Shared Commitment To Excellence, Working As One Team And Taking Bold Action To Deliver Unforgettable Experiences. Here, You’ll Be Part Of a Group That Works Hard And Genuinely Cares—where Passion And Dedication Matter Just As Much As Skill. At Smashburger, We Live By Our ValuesTaste Obsessed – Bring flavor into every shiftPremium Experience – Lead Boldly. Deliver FlawlesslyStay Hungry – Literally & FigurativelyOne Team! One Smash! – Smash TogetherDo What’s Right – Act with honesty and consistency.If this sounds like your kind of place, we’d love to have you on the team!The RoleThe Director of Operations leads multi-unit restaurant performance across assigned markets, driving sales, guest satisfaction, and team development. This role partners closely with restaurant leadership to ensure consistent execution of brand standards and operational excellence.What You'll DoOversee 6–10 restaurant locations (primarily corporate; some franchise exposure)Lead, coach, and develop RGMs, RMs, and Supervisors to achieve sales, labor, and operational goalsConduct regular in-market visits (4–6 days/week) to drive performance and accountabilityImprove guest experience metrics (NPS, OSAT) and resolve guest concerns within 24 hoursAnalyze financial performance (sales, labor, costs) and implement improvement plansReview schedules, staffing, and inventory to optimize efficiencyBuild talent pipelines through hiring, development, and succession planningEnsure completion of training programs and adherence to company standardsMaintain compliance with food safety, operational, and regulatory requirementsPartner cross-functionally with HR, Recruiting, Training, and MarketingExecute local store marketing initiatives to drive traffic and salesWhat It Takes5+ years of multi-unit restaurant leadership experienceProven ability to drive sales, develop teams, and improve operationsStrong leadership, communication, and coaching skillsSolid financial and operational acumenHighly organized, self-directed, and results-drivenBased in Arizona with ability to drive to the locations in the specified marketValid driver’s license; 80–85% travel within marketAvailability for nights, weekends, and on-call support as neededAbility to stand for extended periods and lift up to 50 lbsCompletion of company training program requiredWhy You’ll Love It HereHigh-Impact Role: Your leadership will shape the future of Smashburger and drive our success.Culture of Growth: We believe in leveling up—for our guests, our team, and ourselves.Work with Passionate People: Our team is all-in, committed to excellence, and ready to smash barriers together.Competitive Compensation & Perks: Because we value top talent who bring their A-game every day.Better Benefits: Build a better experience for you!Quarterly BonusGet Paid $ to Refer your Friends*RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *Paid time off – vacation and sick*Medical, Dental and Vision Options*401K match (21 and older)Flexible schedules in a fun, family friendly, team environmentEmployee Assistance ProgramFast track for career opportunitiesFree uniformEligibility based off of time in position and average hours workedReferred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributionsAll applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.https://smashburger.com/job-applicant-privacy-policy