Customer Service Representative Job in Tonawanda, NY | Robert Half

Customer Service RepresentativeWe are looking for a dedicated Customer Service Representative to join our team in Tonawanda, New York. In this contract to permanent position, you will play a vital role in supporting customers with inquiries, order processing, and product-related assistance in a fast-paced environment. This is an on-site role with opportunities for overtime, offering a casual and collaborative workplace.Responsibilities:Handle a high volume of inbound and outbound calls daily, providing prompt and detail-oriented support to customers.Assist customers with placing orders and ensure accurate entry into the system.Guide customers through product installation processes and address technical questions.Respond to and resolve e-ticket inquiries in a timely and efficient manner.Collaborate with team members to deliver exceptional customer service and meet departmental goals.Maintain detailed and organized records of customer interactions and transactions.Utilize Microsoft Office tools to manage documentation and communication effectively.Stay informed about company products and services to provide accurate information to customers.Identify opportunities to improve customer satisfaction and escalate complex issues when necessary.Uphold a positive and detail-oriented demeanor, contributing to a supportive work environment.