It Technical Support Analyst

NEXXTA is a U.S.-based manufacturing partner with four Great Lakes facilities delivering precision, speed, and scale. We serve industry leaders across transportation, energy, medical, and defense, offering tariff-free production, open capacity, and rapid ramp-up. With in-house R&D and engineering, we help customers strengthen supply chains and build confidently in America. SUMMARY OF POSITION This IT Technical Support Analyst is responsible for diagnosing, researching, and resolving various technical issues to ensure smooth computer and system operations at the site. The role includes providing both onsite and remote desktop support for local and remote users, and handling escalated incidents, phone calls, emails, and chat requests. JOB DUTIES & ESSENTIAL FUNCTIONS: Performs analysis of network needs and contributes to design of network architecture, integration, and installation Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues Installs and maintains local area network hardware and software, including servers, peripherals, network nodes, terminals and wiring Evaluates local area network hardware and software requirements and capabilities and makes recommendations Coordinates installation of hardware and software by others Provides support to and trains users in local area network administration and usage Monitors and maintains network stability Communicates and coordinates network schedule, backups and downtime to users Coordinates third-party maintenance for network hardware, software and telecommunications services Prepares and maintains documentation of network configurations and cabling layouts Performs backup duties with other IT professionals Coordinates and administrates all network connections to and from local and wide area networks Provides and evaluates the means for ordering computer and network supplies Performs web-site design and administration Administers and maintains e-mail Monitor systems and respond as necessary to support a 24/7 operational facility. Perform PC imaging and deployment (Windows 10 experience required) Assist with setup, testing, configuration, maintenance, and troubleshooting of IT equipment Support installation of hardware and software and respond to routine user inquiries Participate in various IT-related projects and operational tasks as needed Manages and administers real-time monitoring systems QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES): Two (2) year degree in related computer sciences Minimum three (3) years related experience preferably in a manufacturing setting Ability to install, configure, and troubleshoot local and wide area computer networks and associated assemblies. Hands-on experience with Windows 10 PC imaging Strong troubleshooting and problem-solving skills Experience supporting hardware, peripherals, and end-user devices Ability to work independently in an onsite environment Strong communication and customer service skills