Solutions Account Manager

AI Solutions/Customer Success Manager (GenAI / ML) – High-Growth AI CompanyLocation: Remote (US) East CoastCompensation: Circa $170k OTE (70/30 split) + flexibility + packageWe’re partnered with a rapidly scaling, Series C AI company that is transforming how organisations build, monitor, and optimise GenAI and machine learning systems. Backed by top-tier investors and trusted by leading global enterprises, our client is at the forefront of helping teams deploy reliable, production-grade AI.As part of their continued growth, they’re hiring an AI Solutions/Customer Success Manager to work closely with innovative AI/ML teams, driving adoption, expansion, and long-term customer success.The RoleThis is a high-impact, customer-facing role sitting at the intersection of customer success, technical solutions, and revenue growth. You’ll own a portfolio of SMB and Mid-Market accounts, helping customers unlock value from cutting-edge AI solutions.You’ll:Build strong relationships with AI/ML practitioners and senior stakeholdersLead onboarding, discovery, and enablement sessionsPartner with engineering and solutions teams on complex use cases and integrationsIdentify expansion opportunities and drive upsell within your accountsOwn renewals and account growth strategyRun QBRs and workshops to demonstrate value and deepen engagementWhat We’re Looking For2+ years in Customer Success, Account Management, or similar SaaS rolesProven experience owning renewals and expansion/upsell targetsStrong ability to engage both technical and business stakeholdersComfortable working cross-functionally with engineering/product teamsExperience with technical products (data, infrastructure, AI/ML) is highly desirableA self-starter mindset who thrives in fast-paced, high-growth environmentsWhy Join?Work at the forefront of AI and GenAI innovationPartner with top-tier customers solving complex AI challengesStrong blend of technical exposure + commercial ownershipClear career progression opportunities as the company scalesCompetitive compensation with flexibility and equity upsideIf you’re excited about shaping how organisations successfully deploy AI and want to play a key role in a fast-growing space, we’d love to hear from you.