Technical Customer Service Representative

🚀 We're Hiring: Technical Customer Service Representative 🚀📍 Location: Morton Grove, ILXylem is seeking a customer-focused and technically skilled Technical Customer Service Representative to join our America's Commercial Team! If you thrive in a fast-paced environment and enjoy building strong customer relationships, this could be the perfect opportunity for you.Key Responsibilities:Process and manage customer orders accuratelyRespond to inquiries regarding orders, deliveries, and product availabilityResolve customer concerns and service issues promptlyCoordinate with internal teams to ensure timely order fulfillmentMaintain accurate records in ERP and CRM systemsQualifications:3+ years of customer service experience, preferably in a technical B2B environmentExperience with ERP/CRM systems (SAP or Salesforce preferred)Strong Microsoft Office skillsExcellent communication, organizational, and problem-solving abilitiesTechnical aptitude and strong customer advocacy skills