Workforce Coordinator

Role: Workforce CoordinatorLocation: 100% RemoteDuration: 12 Months ContractPay rate: $20-23/hr. on W2 (non-benefited)Work Schedule: M-F 9:30am-6:00pm PST. Candidates must be willing to work one of these PST hours.Client: Epiq GlobalJob Description:Top 3 Required Skills:Organization, Communication, Ability to be successful in a fast-paced environmentSummaryData Services is the team within ECA which manages and shepherds data through the entire lifecycle of a class action or similar matter, such as a mass tort claim. Each case, while unique, undergoes a similar lifecycle and series of operations, including initial gathering/scrubbing/loading of client data, notifying potential class members, receiving claim information, computing and disbursing settlement amounts, and so on. Each of these steps will be reflected by and/or have material effect on the underlying case data.The Workforce Coordinator receives work for the department of about 65 team members, assigns out the work and tracks all tasks through to completion. The Workforce Coordinator is a pivotal member of the team and is often relied on to solve complex staffing and capacity challenges. The Workforce Coordinator must be comfortable regularly working with people to help the team succeed. A successful candidate will be a skilled negotiator negotiating with team members and our clients for resources, timelines, etc. The right person is very even keeled very few things rattle or stress you out; the role is often at the center of conflicting demands and will need to remain logical under pressure.Job Responsibilities" Assign work that comes into Data Services." Report daily status on the tasks assigned." Identify bottlenecks in work queues on a daily basis and reassign tasks as necessary." Gather and present analytics on work queues, times, etc. to improve process." Maintain estimates versus actuals (in terms of hours) against budgeted project work." Understand at any given time the progress of any given project that is currently within the Data Services area of work." Point of contact for escalating wide spread technical issues or outages." Serve as liaison between Client Services (business) and Data Services (technical) teams to keep production work flowing smoothly." Interact and correspond professionally with team members, project management, clients, and other stakeholders." Account for and accurately log time against project work." Works well with other associates not only internally but externally. Seeks to de-escalate in times of conflict rather than contribute to that conflict, regardless of who is right or wrong.Qualifications" Demonstrated 3+ years direct Workforce Coordinator experience or similar practice." Strong English communication (verbal and written) skills with a strong customer service focus." Ability to work effectively in situations involving uncertainty, ambiguity or lack of information." Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically." Ability to express complex technical and abstract concepts effectively both verbally and in writing." Ability to interact with all levels of managers and end-users in the organization." Ability to change planned direction on the fly and instantly re-calculate deliverable schedules and resourcing." Ability to provide statistical analysis on workforce data for a variety of uses." Ability to handle a large volume of ever changing task assignments with quick turnaround." Proficient with MS Office tools, particularly Excel." Ability to work in an environment with immediate deadlines and shifting priorities.About ApTask:ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.Candidate Data Collection Disclaimer:At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .Applicant Consent:By submitting your application, you agree to ApTask's (www.aptask.com) and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.